Customer Analytics Specialist

2022 - Chief Operating Office; Chester; Hybrid; GBP 45,000 - 57,000; Full time

Job summary

A leading financial services firm is seeking an Analytical professional to join their Unsecured Lending team. This role involves providing insights into business performance and customer behaviors, with a focus on data-led decision-making. The ideal candidate will have a strong analytical background and skills in coding and data interpretation. Offering a hybrid work environment and competitive benefits, this position allows for continuous personal and professional growth.

Benefits

25 days holiday per year

Private medical insurance

Competitive pension

Annual performance-related bonus

Training and development

Flexible benefits scheme

Life assurance

Paid volunteering days

Qualifications

• Strong analytical mindset and willingness to learn.
• Experience with data summarization and presentation.
• Ability to interpret data and influence outcomes.

Responsibilities

• Provide insights into the unsecured lending business.
• Utilize data for business trading decisions.
• Evaluate commercial and credit performance.

Skills

Analytical skills

Coding in SAS, SQL, Python, R

Numerical skills

Microsoft Excel proficiency

Data interpretation

Stakeholder management

Education

Degree in Mathematics, Economics, or Science

Job description

Business Unit: Group Unsecured Lending
Salary range: £45,600 - £57,000 per annum DOE + benefits
Location: UK Hybrid – Regular travel to Chester or Newcastle hubs
Contract type: Permanent

Our Team

We have an exciting opportunity in the Unsecured Lending team to join a talented group of Analytical colleagues in driving commercial growth in combination with strong customer outcomes. The role is responsible for ensuring business performance and customer behaviours are understood, to support purpose led strategies and management of the unsecured lending business.

What you’ll be doing

• Insights – into the unsecured lending business, combining low level portfolio performance insight with a macro view of external factors (including competitor activity).
• Optimisation – Utilising analytical platforms and data to provide insight and data led recommendations to support key business trading decisions.
• Financial Loss – evaluation of commercial and credit performance across unsecured lending, leveraging analytics to identify risks and opportunities, working with key stakeholders across the business.
• Transformation – adopting a continuous improvement team mindset, identifying opportunities to improve efficiency through the adoption of new technologies, data, segmentation and advanced modelling.
• Working in a team of talented, dedicated colleagues, who can help you apply and develop these skills in a real-world environment.
• Partnering with key stakeholders and business partners, building relationships to obtain engagement and support in delivery of plans.

We need you to have

• A strong analytical mind, a self-starter and a willingness to learn and develop.
• Previous exposure to coding (SAS, SQL, Python, R) to include summarising and presenting large datasets.
• Excellent numerical skills, be able to demonstrate the ability to interpret data incisively, clearly present the facts and influence outcomes through data led recommendations.
• Strong Microsoft Excel skills.
• Experience analysing and interpreting data to solve business problems.
• Proven ability to build trusted relationships with a wide range of stakeholders at all levels, with experience of managing challenge and conflict.

It’s a bonus if you have but not essential

• A degree from a Mathematical, Economic, or Science discipline.
• Experience within financial services, with knowledge of the end-to-end economics, customer behaviour, strategy, credit reference agencies, sales funnels and drivers of product profitability.
• Proficiency coding with SAS, SQL and other languages.

Red Hot Rewards

• 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice.
• Private medical insurance.
• A highly competitive pension to help you build a strong foundation for retirement.
• Access to an annual performance-related bonus.
• Training and development to help you progress your career.
• A great selection of additional benefits through our flexible benefits scheme.
• Life assurance to provide peace of mind for you and your loved ones.
• Up to 2 days of paid volunteering a year.

If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.

Legal and Equality

Virgin Money is a Disability Confident Leader and we are committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team at [e-mail].

We are in the process of bringing Virgin Money and Nationwide together which, subject to Court approval, will happen on 2 April 2026. If you’re successful in securing a role with us, your employment will move automatically to Nationwide when this transfer goes ahead.

Although some of our roles allow you to be based anywhere in the UK, we’ll need you to confirm you have the right to work in the UK.

If you’re successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references.