Customer Advocate: Multichannel Banking & Service

Description This; Fakenham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading building society in Fakenham is seeking a Customer Representative to provide excellent service across various channels, including in-person, phone, and online. This full-time role requires strong customer service skills and digital proficiency. You will support transactions and assist customers with inquiries, while being part of a dedicated team. Training will be provided to ensure success in this pivotal position, all within a supportive and purpose-driven environment.

Benefits

Access to private medical insurance

Performance-related bonus

Training and career development

Life assurance

Up to 2 days paid volunteering annually

Qualifications

• Comfortable using digital tools and applications.
• Good communication skills, both verbal and written.
• Ability to empathize with customers and understand their needs.

Responsibilities

• Support customers with banking transactions in person, by phone, and online.
• Handle inbound calls and assist with product applications.
• Educate customers about digital banking services.

Skills

Customer service skills

Digital tool proficiency

Communication skills

Empathy

Job description

A leading building society in Fakenham is seeking a Customer Representative to provide excellent service across various channels, including in-person, phone, and online. This full-time role requires strong customer service skills and digital proficiency. You will support transactions and assist customers with inquiries, while being part of a dedicated team. Training will be provided to ensure success in this pivotal position, all within a supportive and purpose-driven environment.