Customer Advisor with Azerbaijani (Relocation to Bulgaria)

Concentrix; Cambridge; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Monthly performance-based bonuses

Fully paid training and onboarding

Continuous learning and development

Health and wellbeing initiatives

Relocation support

Health and life insurance

Transport allowance

Corporate discounts

Job summary

Concentrix is looking for a Customer Advisor with Azerbaijani to join our team in Cambridge, England. This full-time role requires advanced English and customer service experience, assisting customers via email, chat, and phone. Bonuses are available based on performance, along with comprehensive training and many additional benefits including health insurance and relocation support. The position evokes a positive customer experience and growth opportunities within the company.

Qualifications

• C1 level in Azerbaijani, both written and spoken.
• Advanced English skills, both written and spoken.
• Experience in customer service or related fields is preferred.

Responsibilities

• Act as the first point of contact for customers through email, chat, and phone.
• Create positive customer experiences and ensure support.
• Research customer questions and provide accurate information.

Skills

C1 Azerbaijani

Advanced English

Customer service experience

Typing and computer skills

Experience with CRM systems

Attention to detail

Teamwork

Education

High school education

Tools

MS Office

Job description

Our brand-new client is a leading tobacco company known for its commitment to quality products and excellent customer experience. We are now looking for a Customer Advisor with Azerbaijani to join our dynamic team and help us deliver outstanding support every day.

In this role, you will be the first point of contact for customers, assisting them via email, chat, and phone. Your day will be all about creating smooth and positive customer experiences, answering questions clearly, and making sure every customer feels supported.

You will also get to learn the brand, products, and industry in detail so you can provide accurate and helpful information. Part of your job will be researching customer questions carefully and finding the right answers quickly and professionally.

What we are looking for:

• C1 Azerbaijani, both written and spoken.
• Advanced English, both written and spoken.
• Previous experience in customer service or a related field.
• A customer-oriented mindset.
• Good typing and computer skills, including MS Office.
• Experience with CRM systems.
• Strong attention to detail and accuracy.
• The ability to work independently as well as in a team.
• High school education.

What you can expect from us:

• Full-time role with shifts between 10:00 a.m. and 12:00 p.m., Monday to Sunday.
• Monthly performance-based bonuses.
• A convenient office location close to bus stations and the metro.
• Fully paid training and onboarding to help you succeed from day one.
• Continuous learning and development through Concentrix University.
• Career growth support through professional development programs.
• Health and wellbeing initiatives.
• Relocation support if needed, including accommodation and travel expenses.
• Great extra benefits such as health and life insurance, Multisport card, transport allowance, bonus for important life events, paid leave for education, corporate discounts, company events, and more.
• A referral bonus if you know someone perfect for the role.

If you enjoy helping people, learning new things, and being part of a supportive team, this could be the perfect opportunity for you.