German-Speaking Customer Support Advisor|Sofia

Boeva Tech; Greater London; On-site; GBP 15,000 - 16,000; Full time

Benefits offered by this job

Relocation support

Airbnb accommodation

Flight ticket reimbursement

Meal vouchers

Private health insurance

Multisport card

Paid professional training

International team

Job summary

German-speaking Customer Support Advisor role in Sofia, Bulgaria, inviting you to join a growing multilingual team supporting a Swiss telecommunications provider. You will deliver exceptional customer service, handle inquiries, resolve issues, and contribute to business growth while maintaining accurate customer data.

Enjoy a competitive base salary with performance bonuses, meal vouchers, private health insurance, and relocation support.

Qualifications

• Fluent German (C1-C2 level).
• Excellent communication and interpersonal skills.
• Customer-focused mindset and problem-solving abilities.
• Sales-oriented attitude is an advantage.

Responsibilities

• Handle incoming customer calls professionally and efficiently.
• Assist customers with administrative, billing, and product-related inquiries.
• Troubleshoot and resolve customer issues.
• Update and maintain customer records within internal systems.
• Escalate complex cases when necessary.
• Identify opportunities to promote suitable solutions and drive sales.

Skills

Fluent German

Excellent communication

Interpersonal skills

Customer-focused

Sales-oriented

Job description

German-Speaking Customer Support Advisor | Sofia, Bulgaria

Sofia, Bulgaria | Full-Time | International Environment

Salary + Unlimited Sales Bonus + Excellent Benefits

Ready for a New Adventure Abroad?

Imagine building an international career while living in one of Europe's most affordable and exciting capitals.

We are currently hiring German-speaking Customer Support Advisors to join a growing multilingual team supporting a leading Swiss telecommunications provider. This is your opportunity to work for a stable international company, develop valuable customer service and sales skills, and enjoy an exceptional lifestyle in beautiful Sofia, Bulgaria.

Whether you're looking for career growth, international experience, or a fresh start in a vibrant European city, this opportunity offers it all.

Why Move to Sofia?

Sofia has become one of Europe's fastest-growing destinations for international professionals.

Enjoy:

Low cost of living compared to most European capitals
Thriving international community and multicultural environment
Modern restaurants, cafés, shopping centres, and nightlife
Excellent public transportation network
Easy access to Greece, Turkey, Serbia, Romania, and the rest of Europe
Stunning nature right on your doorstep, including Vitosha Mountain for hiking, skiing, and outdoor activities
Growing technology and business services sector with strong career prospects

Your Role

As a German-Speaking Customer Support Advisor, you will be the first point of contact for customers of a renowned Swiss telecommunications company.

You will provide exceptional customer service while identifying opportunities to enhance the customer experience and contribute to business growth.

Your Daily Responsibilities:

Handle incoming customer calls professionally and efficiently

Assist customers with administrative, billing, and product-related inquiries

Troubleshoot and resolve customer issues

Update and maintain customer records within internal systems

Escalate complex cases to specialized departments when necessary

Identify relevant sales opportunities and promote suitable solutions

Deliver an outstanding customer experience on every interaction

Salary & Rewards

Base Salary: €1,636.14 Gross/Month

Billing Skills Bonus: €102.25 Gross/Month

Training and Tenure Bonuses

Unlimited Sales Bonus Potential

Top performers regularly earn over €1,000 per month in additional incentives.

The more you achieve, the more you earn.

Additional Benefits

Monthly Meal Vouchers

Private Health Insurance

Fully Covered Multisport Card

Paid Professional Training

Continuous Learning & Development Programs

Supportive International Team

Long-Term Career Development Opportunities

Modern Office Facilities

Relocation support:

• 2 weeks Airbnb
• reimbursement of the flight ticket up to €255 paid in the first salary

Work Schedule

Flexible shift options designed to support different lifestyles:

Rotating shifts between 09:00 and 22:00

Monday to Sunday

Available shift patterns:

8-hour shifts
6-hour shifts
4-hour shifts

Potential future shift extension until 01:00 (currently not confirmed).

Work Model

Modern office located in Mega Park, Sofia

During your first months, you will work fully on-site to receive hands-on support and training.

Hybrid Opportunity After 4 Months

Based on performance and KPI achievement:2 days of remote work,3 days office-based

Training & Onboarding

No need to feel overwhelmed.

You will receive a fully paid 5-week training program designed to equip you with all the knowledge, tools, and confidence needed to succeed in your role.

From product knowledge to communication techniques, you'll be supported every step of the way.

Grow Your Career

This project is continuously expanding, creating excellent opportunities for internal mobility and promotion.

Many employees have successfully progressed into roles such as:

Team Leader

Trainer

Sales Coach

Subject Matter Expert (SME)

Your next career step could be closer than you think.

What We're Looking For

Fluent German (C1-C2 level)

Good communication and interpersonal skills

Customer-focused mindset

Problem-solving abilities

Sales-oriented attitude is a strong advantage

Ability to work in a fast-paced environment

Motivation to build an international career

Start Your International Journey Today

If you're looking for more than just another customer service role and want to combine career growth, international experience, attractive bonuses, and an outstanding quality of life, this opportunity in Sofia could be exactly what you're looking for.