Customer Advisor with Azerbaijani (Relocation to Bulgaria)

Concentrix; Aberdeen City; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Monthly performance-based bonuses

Health and life insurance

Transport allowance

Corporate discounts

Paid leave for education

Relocation support

Referral bonus

Job summary

Concentrix is seeking a Customer Advisor with Azerbaijani in Aberdeen City. The role is full-time, involving assistance via email, chat, and phone to ensure outstanding support for customers. Requirements include C1 Azerbaijani and advanced English proficiency, alongside previous customer service experience. Benefits include monthly performance bonuses, health insurance, and relocation support if needed. Join our supportive team and contribute to positive customer experiences while enjoying continuous learning and career growth opportunities.

Qualifications

• C1 Azerbaijani, both written and spoken.
• Advanced English, both written and spoken.
• Previous experience in customer service or a related field.
• A customer-oriented mindset.
• Good typing and computer skills, including MS Office.
• Experience with CRM systems.
• Strong attention to detail and accuracy.
• Ability to work independently and in a team.

Responsibilities

• Act as the first point of contact for customers via email, chat, and phone.
• Create positive customer experiences and answer questions clearly.
• Assist customers by providing accurate and helpful information.
• Research customer inquiries and deliver rapid responses.

Skills

Azerbaijani (C1)

Advanced English

Customer Service Experience

Typing and Computer Skills

Familiarity with CRM Systems

Attention to Detail

Teamwork

Education

High School Education

Tools

MS Office

Job description

Our brand-new client is a leading tobacco company known for its commitment to quality products and excellent customer experience. We are now looking for a Customer Advisor with Azerbaijani to join our dynamic team and help us deliver outstanding support every day.

In this role, you will be the first point of contact for customers, assisting them via email, chat, and phone. Your day will be all about creating smooth and positive customer experiences, answering questions clearly, and making sure every customer feels supported.

You will also get to learn the brand, products, and industry in detail so you can provide accurate and helpful information. Part of your job will be researching customer questions carefully and finding the right answers quickly and professionally.

What we are looking for:

• C1 Azerbaijani, both written and spoken.
• Advanced English, both written and spoken.
• Previous experience in customer service or a related field.
• A customer-oriented mindset.
• Good typing and computer skills, including MS Office.
• Experience with CRM systems.
• Strong attention to detail and accuracy.
• The ability to work independently as well as in a team.
• High school education.

What you can expect from us:

• Full-time role with shifts between 10:00 a.m. and 12:00 p.m., Monday to Sunday.
• Monthly performance-based bonuses.
• A convenient office location close to bus stations and the metro.
• Fully paid training and onboarding to help you succeed from day one.
• Continuous learning and development through Concentrix University.
• Career growth support through professional development programs.
• Health and wellbeing initiatives.
• Relocation support if needed, including accommodation and travel expenses.
• Great extra benefits such as health and life insurance, Multisport card, transport allowance, bonus for important life events, paid leave for education, corporate discounts, company events, and more.
• A referral bonus if you know someone perfect for the role.

If you enjoy helping people, learning new things, and being part of a supportive team, this could be the perfect opportunity for you.