Customer Service Advisor

Pertemps Bond; Kilmarnock; On-site; GBP 16,000 - 27,000; Full time

Job summary

Pertemps Bond in Ayrshire is recruiting a Customer Service Advisor to join a growing team. This permanent, full-time role offers comprehensive training and development, and the chance to make a real difference to customers.

You will handle customer enquiries by telephone and other channels, provide clear, empathetic support, maintain accurate records, and strive toward quality and performance targets.

If you are confident, resilient and customer-focused, we'd love to hear from you.

Qualifications

• Excellent verbal and written communication skills.
• A professional and approachable telephone manner.
• Strong listening and questioning skills.
• Ability to remain calm and empathetic in challenging conversations.
• Good attention to detail and accurate administration skills.
• The ability to work towards targets and performance measures.
• A positive attitude and willingness to learn.
• The confidence to handle sensitive or vulnerable customer situations appropriately.

Responsibilities

• Handling customer enquiries by telephone and other communication channels.
• Providing clear, professional and empathetic support to customers.
• Understanding individual customer circumstances and identifying appropriate solutions.
• Dealing confidently with queries, concerns and potentially sensitive conversations.
• Maintaining accurate and up-to-date customer records.
• Working towards agreed quality and performance standards.
• Following company processes and ensuring all customer interactions are handled appropriately.
• Liaising with internal teams where required to resolve customer queries.
• Managing a varied workload while maintaining a high standard of customer service.

Skills

Customer service

Communication

Empathy

Problem solving

Telephone etiquette

Job description

Customer Service Advisor
Location: Ayrshire
Salary: up to £27k
Job Type: Permanent, Full-Time
Are you a confident communicator who enjoys helping people and making a real difference to customers?
We are currently recruiting for a Customer Service Advisor to join a growing team based in Ayrshire. This is a fantastic opportunity for someone with experience in customer service, retail, hospitality, contact centre or a similar environment who is looking for a stable, permanent position with excellent training and development opportunities.
As a Customer Service Advisor, you will be responsible for providing a high level of support to customers, handling a variety of enquiries and helping customers.
Your responsibilities will include:

• Handling customer enquiries by telephone and other communication channels.
• Providing clear, professional and empathetic support to customers.
• Understanding individual customer circumstances and identifying appropriate solutions.
• Dealing confidently with queries, concerns and potentially sensitive conversations.
• Maintaining accurate and up-to-date customer records.
• Working towards agreed quality and performance standards.
• Following company processes and ensuring all customer interactions are handled appropriately.
• Liaising with internal teams where required to resolve customer queries.
• Managing a varied workload while maintaining a high standard of customer service.

We are looking for someone who is confident, resilient and customer-focused, with the ability to communicate effectively with a wide range of people.
Previous experience within customer service, retail, hospitality, administration, call handling or a contact centre environment would be beneficial, although full training will be provided.
You will ideally have:

• Excellent verbal and written communication skills.
• A professional and approachable telephone manner.
• Strong listening and questioning skills.
• The ability to remain calm and empathetic when dealing with challenging conversations.
• Good attention to detail and accurate administration skills.
• The ability to work towards targets and performance measures.
• A positive attitude and willingness to learn.
• The confidence to handle sensitive or vulnerable customer situations appropriately.

If you're looking for your next opportunity in customer service and would like to join an organisation that genuinely values its customers and employees, we'd love to hear from you.