Customer Advisor - Carrickfergus Area

Henderson Group; Carrickfergus; On-site; GBP 17,000 - 18,000; Part time

Benefits offered by this job

Staff discount

Employee assistance programme

Benefits

Job summary

Henderson Group is hiring a part-time Customer Advisor in Carrickfergus. You’ll work 8 hours per week within store opening hours, Monday to Sunday, 6:00am to midnight, with some flexibility. Evening and weekend availability will be expected.

Reporting to the Store Management Team, you will operate checkouts, replenish stock daily, merchandise displays, and ensure correct shelf pricing. You may also cover the Post Office when required and carry out other duties as needed.

Qualifications

• No prior retail experience required; training provided.
• Flexible availability including evenings and weekends.
• Able to work 8 hours per week at varying hours.

Responsibilities

• Operate all checkouts accurately and process transactions efficiently.
• Stock daily replenishment and follow stock rotation processes.
• Merchandise stock to enhance sales and ensure correct price labeling.
• Deliver high level of customer service at all times.
• Cover Post Office duties when required as part of the role.
• Perform other duties as required.

Skills

Customer service mindset

Positive attitude

Tools

POS system

Job description

Customer Advisor

Pay rates ranging from £11.75 to £13.10 depending on your age & great benefits

Part-time position at 8 hours per week, working within the opening hours of the store, Monday to Sunday, 6:00am to midnight, with a degree of flexibility. Please note, evening and weekend availability will be expected.

Henderson Retail Stores - Carrickfergus Area

Who are we?

Henderson Group are proud to be Northern Ireland’s leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property. We employ over 6,000 staff and have been placed 3rd in Ulster Business Top 100 Companies 2025.

We're an Investors in People accredited, family-owned group, and our culture is lived out through our four core values- Ambition, Customer First, Teamwork and Integrity.

A look into the role:

Reporting to the Store Management Team, you will assist in the efficient running of the store on a daily basis, ensuring that a high standards of customer service, is achieved at all times.

As Customer Advisor you will be required to;

• Operate all checkouts accurately, ensuring customer transactions are processed efficiently and in a timely manner.
• Ensure that stock on a daily basis stock is replenished while complying with the company stock rotation process.
• Ensure that stock is effectively merchandised to enhance sales.
• Make sure that all stock is displayed at the correct price using the corresponding Shelf Edge Label.
• To actively ensure that a high level of customer service is achieved and maintained within the store at all times.
• You will be required to cover the Post Office when required as part of this role.
• Any other duties as required for the role.

Skills for Success

• Don’t worry if you have no previous retail experience, we’ll provide you with all the right training.
• Above all we are looking for team members with personality, passion, energy and a positive attitude who know how to make our customers smile and provide the very best experience

Applicants should note that based on the response, the company may increase the shortlisting criteria.

Are we right for you?

As part of this role, it will be important that you feel aligned with the values that we live and work by.

Ambition – We always strive to be better. We seek new challenges and look for ways to do things better.

Customer First – We provide exceptional service. We put customers at the heart of everything and support our communities.

Teamwork – We succeed together. We help colleagues to succeed, and we share our knowledge and skills.

Integrity – We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.

The Reward

The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days. You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success.

Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people.

Benefits include attractive pay, employee assistance programme, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.

Working Hours

Part-time position at 8 hours per week, working within the opening hours of the store, Monday to Sunday, 6:0ram to midnight, with a degree of flexibility. Please note, evening and weekend availability will be expected. Shortlisted candidates will have the opportunity to discuss working hours and shift patterns in further detail at Interview.