Customer Advisor - Eurospar Downpatrick

Henderson Group; Downpatrick; On-site; GBP 1,646,000 - 1,832,000; Full time

Benefits offered by this job

Discount scheme across UK/Ireland

Employee assistance programme

Staff discount

Job summary

Henderson Group is seeking a Customer Advisor to support daily store operations in Northern Ireland. You will assist customers, operate checkouts, and ensure stock is replenished and merchandised while maintaining high service standards.

Join a family-owned group with strong values and a commitment to training. Flexible shifts cover early mornings to evenings; there is potential to support the Post Office and fresh departments as needed.

Qualifications

• Listening to and understanding our customers' needs and advising customers about our products and services.
• Operate all checkouts accurately, ensuring customer transactions are processed efficiently and in a timely manner.
• Ensure that stock on a daily basis stock is replenished while complying with the company stock rotation process.

Responsibilities

• Listen to and understand customers' needs and advise on products and services.
• Operate checkouts accurately and process transactions efficiently.
• Replenish stock daily and follow stock rotation process.
• Merchandise stock to enhance sales and ensure correct shelf labels.
• Maintain high levels of customer service in-store at all times.
• May cover Post Office and fresh department when required.

Skills

Customer service

Cash handling

Stock replenishment

Teamwork

Tools

POS system

Job description

Pay rates ranging from £11.95 - £13.30 per hour depending on your age and great benefits.

Positions available between 8 - 37.5 hours per week, working within the opening hours of the store, Monday to Sunday, 6am to 11pm with a degree of flexibility required.

Various shift patterns in store 6am - 6pm, 2pm - 11pm and 5pm - 11pm. Shift patterns will be discussed at interview stage.

Who are we?

Henderson Group are proud to be Northern Ireland’s leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property. We employ over 6000 staff and have been placed 3rd in Ulster Business Top 100 Companies 2025.

We're an Investors in People accredited, family-owned group, and our culture is lived out through our four core values- Ambition, Customer First, Teamwork and Integrity.

A look into the role

Reporting to the Store Management Team, you will assist in the efficient running of the store on a daily basis, ensuring that a high standards of customer service, is achieved at all times.

As Customer Advisor you will be required to;

• Listening to and understanding our customers' needs and advising customers about our products and services.
• Operate all checkouts accurately, ensuring customer transactions are processed efficiently and in a timely manner.
• Ensure that stock on a daily basis stock is replenished while complying with the company stock rotation process.
• Ensure that stock is effectively merchandised to enhance sales.
• Make sure that all stock is displayed at the correct price using the corresponding Shelf Edge Label.
• To actively ensure that a high level of customer service is achieved and maintained within the store at all times.
• You may be required to cover the Post Office and fresh department when required as part of this role.
• Any other duties as required for the role.

Skills for Success

• Don’t worry if you have no previous retail experience, we’ll provide you with all the right training.
• Above all we are looking for team members with personality, passion, energy and a positive attitude who know how to make our customers smile and provide the very best experience

Are we right for you?

As part of this role, it will be important that you feel aligned with the values that we live and work by.

Ambition – We always strive to be better. We seek new challenges and look for ways to do things better.

Customer First – We provide exceptional service. We put customers at the heart of everything and support our communities.

Teamwork – We succeed together. We help colleagues to succeed, and we share our knowledge and skills.

Integrity – We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.

The Reward

The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days.

You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success.

Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people.

Benefits include attractive pay, employee assistance programme, discount scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.

Working Hours

Positions available between 8 - 37.5 hours per week, working within the opening hours of the store, Monday to Sunday, 6am to 11pm with a degree of flexibility required.

Various shift patterns in store 6am - 6pm, 2pm - 11pm and 5pm - 11pm. Shortlisted candidates will have the opportunity to discuss working hours and shift patterns in further detail at Interview.

Hightown Avenue Mallusk, Newtownabbey BT36 4RT [phone] [e-mail]