Customer Advisor (Airport)

Boots Opticians; Leeds; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading retail company is seeking a Customer Advisor for their Leeds Bradford Airport Store. Responsibilities include assisting customers with product queries, maintaining store presentation, and working collaboratively in a team. This role offers flexible shifts between 8pm and 2am, ideal for those looking to gain experience or embrace a new challenge. Competitive hourly rate and training are provided.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

24/7 counselling through Employee Assistance Programme

Qualifications

• Ability to excel in a varied environment and work at pace.
• Desire to be a proud brand ambassador for Boots.
• 5 years of unbroken references for security clearance.

Responsibilities

• Help customers and provide advice on products.
• Ensure a clean and presentable store.
• Work with team members to provide a great shopping experience.

Skills

Effective communication

Team collaboration

Customer service

Attention to detail

Job description

Overview

The hourly rate for this role is £12.40 and up to £13.85 across selected locations. The hourly rate will increase after 6 months in role.

Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.

About the role

You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:

• Help our customers and put them at ease; listening to find out more about them, answering questions and giving great advice on our products, recommending items they hadn’t considered or offering a basket.
• Get to know our in-store offers and schemes and promote them.
• Help our stores run smoothly, ensuring the right products are displayed, providing a great service, and replenishing stock from deliveries.
• Work with other team members to provide a great shopping experience and keep the store clean and presentable.
• You will be provided with award-winning training accredited by the Institute of Customer Service.

What you’ll need to have

Full training is provided for this role, and we are looking for people who:

• Excel in a varied environment, working at pace.
• Communicate and listen effectively.
• Enjoy working as part of a team, promoting a collaborative team dynamic.
• Know that the little things make the biggest difference for customer interactions.
• Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.
• Have 5 years of unbroken references to obtain an airside pass. References must be day specific. There must not be any unaccounted periods between each of the reference dates of more than 28 days. If an unaccounted period is longer than 28 days, an additional reference should be provided to cover this short period. The five-year period will need to cover the exact last 5 years, from today’s date.

It would be great if you also have

• Experience providing customer care and delivering great customer service but this is not essential.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

We’re always looking for people who care about changing things for the better. You’ll join a company that is evolving and always looking to improve. We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it’s with you, we can change for the better.

To find out more about life and careers at Boots, the information is available by exploring the Boots career site.

What’s next

If your application is successful, you will be invited to attend an in-store interview within the next 14 days. We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.

Information about the role

We are now recruiting Customer Advisors for our Leeds Bradford Airport Store. We are looking for candidates to join us as soon as possible and who can be flexible to meet our customers needs. You will cover shifts between the hours of 8pm and 2am which will include weekends. Exact shift patterns that are available are below: Sunday 8pm-1am, Tuesday 8pm-1am, Thursday 8pm-2am.

Business Area

Retail

Function

Store Colleagues

Hours per week

16

Shifts

Weekends and Weekdays (16 to 24 hours per week)

Store

Leeds Bradford Airport Airside

Requirements

All other details remain as stated in the original description and are subject to change.