Customer Advisor

Vertu Motors plc; Gateshead; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Hybrid working after training

Colleague rewards platform

Company pension

Training and progression

Job summary

Vertu Motors plc Head Office in Gateshead is seeking a Customer Advisor to join our Contact Centre team. The role focuses on delivering a positive first impression, handling inbound calls, routing customers to the right dealership, and recording accurate information.

The position is full-time with a 5-week rota, two Saturdays in five, no Sundays, and a hybrid working arrangement after training. Starting salary £26,436 rising to £27,476 with experience.

Qualifications

• Experience in customer service is essential.
• Excellent telephone manner and strong communication skills are required.
• Good attention to detail and accuracy in data recording.
• Confident IT skills and ability to use internal systems.

Responsibilities

• Handle inbound calls from customers and colleagues.
• Provide a professional, friendly, and efficient customer experience.
• Accurately qualify enquiries and direct calls accordingly.
• Use internal systems to ensure customer information is recorded correctly.
• Work as part of a busy, supportive team in a fast-paced environment.

Skills

Customer service

Telephone manner

Communication skills

Attention to detail

IT skills

Tools

CRM systems

Job description

Vertu Head OfficeGateshead

Join one of the UK's leading motor retailers and become part of a team that puts customers at the heart of everything we do.

Due to continued growth and success, we have an exciting opportunity for a Customer Advisor to join our Contact Centre team at our Head Office in Team Valley, Gateshead.

This is a full-time position offering a starting salary of £26,436with the opportunity to increase to £27,476through experience and development.

You'll work a 5-week rota, with only 2 Saturdays in every 5 weeks and no Sunday working, helping you maintain a healthy work-life balance. Following your training and probation period, you'll also benefit from a hybrid working arrangement, giving you the flexibility to split your time between home and the office.

What You'll Be Doing

As a Customer Advisor, you'll play a vital role in creating a positive first impression for our customers. You'll be the first point of contact for many callers, helping them quickly and efficiently connect with the right dealership or department.

Your responsibilities will include:

• Handling inbound calls from customers and colleagues across the business
• Providing a professional, friendly, and efficient customer experience
• Accurately qualifying customer enquiries and directing calls appropriately
• Using internal systems to ensure customer information is recorded correctly
• Working as part of a busy and supportive team in a fast-paced environment

With up to 10,000 calls handled daily across the department, no two days are the same. You'll receive comprehensive training to ensure you have the confidence and knowledge to succeed in the role.

What We're Looking For

We're looking for enthusiastic individuals who enjoy helping people and thrive in a busy environment.

You'll ideally have:

• Previous customer service experience
• An excellent telephone manner and strong communication skills
• Good attention to detail and accuracy
• Confident IT skills
• A positive attitude and a willingness to learn
• The ability to remain calm and professional in a fast-paced setting

Most importantly, we're looking for someone who is motivated, customer-focused, and enjoys being part of a team.

Why Join Vertu?

At Vertu, we are passionate about investing in our people. We offer ongoing training, career development opportunities, and clear progression pathways to help you build a rewarding long-term career.

In addition, you'll benefit from:

• 25 days' holiday plus bank holidays, increasing with length of service
• Hybrid working after successful completion of training and probation
• Access to our colleague rewards platform offering cashback and retail discounts
• Preferential service rates
• Colleague vehicle purchase scheme
• Share Incentive Scheme
• Company pension
• Enhanced maternity and paternity benefits
• Ongoing training and career development opportunities

Ready to Start Your Career with Vertu?

If you're looking for a role where you can develop your skills, enjoy excellent work-life balance, and be part of a supportive and successful team, we'd love to hear from you.