Service Advisor

Vertu Motors plc; Bradford; Remote; GBP 27,000 - 37,000; Full time

Benefits offered by this job

25 days holiday

Online rewards platform

Preferential service rates

Colleague purchase scheme

Share incentive scheme

Pension

Enhanced maternity & paternity

Job summary

Vertu Renault Bradford here seeks an experienced Service Advisor to join our team, delivering outstanding customer service and coordinating with the workshop to ensure smooth operations and a seamless customer journey. The ideal candidate will have motor industry experience, excellent communication and interpersonal skills, a full UK driving licence, and the ability to motivate colleagues.

In return, we offer a £32,000 base salary plus a range of company benefits and ongoing training

Qualifications

• Experience as a Service Advisor in the motor industry preferred.
• Excellent communication and interpersonal skills.
• Full UK driving licence required.

Responsibilities

• Oversee and support the Service Advisor team on a day-to-day basis.
• Monitor team performance and provide feedback for continuous improvement.
• Ensure the front-of-house operation runs smoothly, delivering an exceptional customer journey.
• Assist with managing customer enquiries, bookings, and escalated concerns.
• Work closely with the workshop team to maintain effective communication and workflow.
• Maintain high standards of customer satisfaction, retention and profitability.
• Lead by example with strong communication, organisation and customer care.

Skills

Experience as Service Advisor

Customer service

Communication skills

Identifying customer needs

Organisation

Motivating others

IT skills

Full UK driving licence

Job description

Vertu Renault Bradford

Here atVertu Renault Bradford, we are looking for an experienced, motivated, and customer-focusedService Advisorto join our team. This is an exciting opportunity for someone who is passionate about delivering outstanding customer service while supporting and developing a high-performing front-of-house team.

We are offering a £32,000basic salaryplus greatcompany benefits!

The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn’t just about providing a service – its about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding.

Key Responsibilities

• Oversee and support the Service Advisor team on a day-to-day basis.
• Monitor team performance and provide ongoing feedback to encourage continuous improvement.
• Ensure the front-of-house operation runs smoothly, delivering an exceptional customer journey at every stage.
• Assist with managing customer enquiries, bookings, and any escalated concerns in a professional manner.
• Work closely with the workshop team to maintain effective communication and efficient workflow.
• Help maintain high standards of customer satisfaction, retention, and profitability.
• Lead by example, demonstrating excellent communication, organisation, and customer care skills.

About You

The ideal candidate will have:

• Previous experience as a Service Advisor within the motor industry ideally.
• Excellent communication and interpersonal skills.
• A passion for delivering exceptional customer service.
• Confidence in identifying customer needs and recommending appropriate products and services.
• Strong organisational skills with the ability to prioritise in a fast-paced environment.
• A proactive, positive attitude and the ability to motivate others.
• Good IT and administrative skills.
• A full UK driving licence.

We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

• 25 days holiday rising with length of service - plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity & Paternity

If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check.