Part Time Service Advisor

Vertu Motors; Nottingham; On-site; GBP 26,000 - 35,000; Part time

Benefits offered by this job

25 days holiday

Company pension

Share Incentive Scheme

Colleague vehicle purchase scheme

Ongoing training and development

Job summary

Vertu Renault Nottingham is hiring a Part-Time Service Advisor to join the aftersales team. The role emphasises delivering friendly, professional service as the first point of contact for customers seeking vehicle service or repair.

You will book services, keep customers informed, and work closely with workshop staff to ensure a smooth customer journey while promoting additional products and services where appropriate.

Qualifications

• Previous customer-facing experience is essential
• Excellent communication and relationship-building skills
• A strong customer service focus
• Ability to work effectively in a fast-paced environment
• Good organisational and time-management abilities

Responsibilities

• Welcoming customers and delivering exceptional customer service
• Booking vehicles in for service, maintenance and repair work
• Keeping customers updated throughout their vehicle's time in the workshop
• Liaising with technicians and workshop colleagues
• Explaining work completed and costs clearly and professionally
• Identifying and recommending additional products and services where appropriate
• Managing customer queries and resolving issues effectively
• Following up with customers to ensure complete satisfaction

Skills

Customer service

Communication

Relationship-building

Time management

Teamwork

Job description

Vertu Renault Nottingham

Are you passionate about delivering outstanding customer service and looking for a part-time role that offers a fantastic work-life balance?

At Vertu Renault Nottingham, we have an exciting opportunity for a Part-Time Service Advisor to join our successful and customer-focused aftersales team. Whether you're an experienced Service Advisor or have a strong customer service background, this could be the perfect opportunity to develop your career with one of the UK's leading motor retailers.

We're offering a £30,000 basic salary pro rata, alongside excellent company benefits, ongoing training, and genuine career progression opportunities.

Working Hours

This is a part-time position working:

• Wednesday: 8:00am - 6:00pm
• Thursday: 8:00am - 6:00pm
• Friday: 8:00am - 5:30pm

This schedule offers an excellent balance between a rewarding career and your personal commitments.

Why Join Us?

As a Service Advisor, you'll be at the heart of the customer journey, acting as the key link between our customers and workshop team. No two days are the same, and you'll play a vital role in ensuring every customer receives friendly, professional, and knowledgeable service.

At Vertu Motors, we're passionate about developing our people and creating careers, not just jobs. You'll receive ongoing support, training, and opportunities to grow within our business.

About the Role

As the first point of contact for customers visiting our aftersales department, you'll be responsible for delivering a seamless and positive experience throughout their vehicle service or repair journey.

You'll manage customer expectations, keep them informed throughout the process, and build lasting relationships that encourage long-term loyalty and satisfaction.

Key responsibilities include:

• Welcoming customers and delivering exceptional customer service
• Booking vehicles in for service, maintenance, and repair work
• Keeping customers updated throughout their vehicle's time in the workshop
• Liaising with technicians and workshop colleagues
• Explaining work completed and associated costs clearly and professionally
• Identifying and recommending additional products and services where appropriate
• Managing customer queries and resolving issues effectively
• Following up with customers to ensure complete satisfaction

What We're Looking For

We're looking for someone who genuinely enjoys working with people and takes pride in delivering an excellent customer experience.

The ideal candidate will have:

• Previous customer-facing experience, which is essential
• Excellent communication and relationship-building skills
• A strong customer service focus
• The ability to work effectively in a fast-paced environment
• Strong organisational and time-management skills
• A professional and positive attitude
• Previous Service Advisor experience would be advantageous but is not essential

Most importantly, you'll be someone who enjoys helping customers and wants to be part of a supportive and successful team.

Build Your Career With Us

At Vertu Motors, we're proud to invest more in our colleagues' development than any other motor retailer.

From structured training programmes to long-term career opportunities, we'll support your growth every step of the way. Whether you're looking to develop within aftersales or progress into management, we'll help you achieve your career ambitions.

Our Benefits Package Includes

• £30,000 basic salary pro rata
• Part-time working pattern across three days per week
• 25 days holiday, rising with length of service, plus bank holidays (pro rata)
• Company pension scheme
• Enhanced maternity and paternity benefits
• Share Incentive Scheme
• Colleague vehicle purchase scheme
• Preferential servicing rates
• Access to our online rewards platform, offering cashback and discounts with hundreds of retailers
• Ongoing training and development opportunities
• Excellent career progression across the Vertu Motors Group

Join Our Team

If you're passionate about customer service and looking for a part-time opportunity with a business that genuinely invests in its people, we'd love to hear from you.