Inbound Customer Advisor – Hybrid Role

Vertu Motors plc; North East; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

25 days' holiday

Hybrid working

Rewards platform

Preferential service rates

Vehicle purchase scheme

Share Incentive Scheme

Company pension

Enhanced maternity benefits

Ongoing training

Job summary

Vertu Motors plc is looking for a Customer Advisor to join our Head Office in Gateshead. This full-time position offers a starting salary of £26,436, increasing to £27,476 based on experience. You'll work two Saturdays every five weeks with a healthy work-life balance.

Join a team where you'll handle inbound calls, provide an excellent customer experience, and receive comprehensive training. Additional benefits include 25 days holiday, a hybrid working arrangement, and ongoing career development

Qualifications

• Enthusiastic individuals who enjoy helping people.
• Ability to remain calm and professional in a fast-paced setting.

Responsibilities

• Handling inbound calls from customers and colleagues.
• Providing a professional, friendly, and efficient customer experience.
• Accurately qualifying customer enquiries and directing calls.
• Using internal systems for customer information.
• Working in a busy and supportive team environment.

Skills

Customer service experience

Telephone manner

Communication skills

Attention to detail

IT skills

Positive attitude

Calm under pressure

Job description

Vertu Motors plc is looking for a Customer Advisor to join our Head Office in Gateshead. This full-time position offers a starting salary of £26,436, increasing to £27,476 based on experience. You'll work two Saturdays every five weeks with a healthy work-life balance.

Join a team where you'll handle inbound calls, provide an excellent customer experience, and receive comprehensive training. Additional benefits include 25 days holiday, a hybrid working arrangement, and ongoing career development