Customer Adviser – Growth, Training & Banking Skills

Newcastle; United Kingdom; Remote; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Corporate bonus scheme

Pension scheme

Annual performance reviews

Colleague mortgage scheme

Electric car salary sacrifice

Life assurance

Job summary

Newcastle Building Society is seeking a Customer Adviser to deliver outstanding service at our branch. You will greet customers, process transactions, open savings accounts and support daily banking operations.

The role is 35 hours per week, Monday to Friday 9am–5pm with Saturdays on a rota to 12pm. We provide a tailored 12-week training programme and real opportunities to grow within the Society.

Qualifications

• Excellent people-focused approach and ability to build relationships with customers.
• Strong listening and empathic skills to understand customer needs.
• Willingness to learn and develop new skills with a tailored training programme.

Responsibilities

• Greet customers and assist with banking transactions.
• Open savings accounts and support daily banking operations.
• Process customer transactions at the counter and assist in cash handling.
• Take part in a 12-week training programme and develop in the role.

Skills

People skills

Team player

Listening skills

Empathy

Job description

Newcastle Building Society is seeking a Customer Adviser to deliver outstanding service at our branch. You will greet customers, process transactions, open savings accounts and support daily banking operations.

The role is 35 hours per week, Monday to Friday 9am–5pm with Saturdays on a rota to 12pm. We provide a tailored 12-week training programme and real opportunities to grow within the Society.