Customer Adviser – Friendly Banking, 35h, Growth Prospects

Newcastle Building Society; Blucher; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Financial bonus scheme

Pension scheme

Annual performance reviews

Mortgage scheme

Electric car salary sacrifice

Life assurance

Discounts on products/services

Onsite gym at head office

Job summary

Newcastle Building Society is seeking a Customer Adviser to be the friendly face on our high street branches. You will listen to customers, understand their financial needs, and guide them through transactions, savings accounts opening, and appointments.

The role emphasises teamwork, community focus, and delivering a consistently excellent customer experience in a local, supportive environment. Full training will be provided through a 12-week programme, with opportunities to grow within the

Qualifications

• Excellent people skills and ability to build relationships with customers.
• Strong listening and empathetic approach to understand customer needs.
• Natural team player who collaborates with branch colleagues to deliver great service.

Responsibilities

• Process customer transactions at the counter.
• Open savings accounts and set up customer appointments.
• Prepare tills for the day and cash up at close.
• Provide high street customer service in a face-to-face environment.
• Support colleagues to ensure an outstanding customer experience.

Skills

People skills

Listening skills

Empathy

Team player

Job description

Newcastle Building Society is seeking a Customer Adviser to be the friendly face on our high street branches. You will listen to customers, understand their financial needs, and guide them through transactions, savings accounts opening, and appointments.

The role emphasises teamwork, community focus, and delivering a consistently excellent customer experience in a local, supportive environment. Full training will be provided through a 12-week programme, with opportunities to grow within the