Part-Time Customer Adviser — High Street Banking

Newcastle Building Society; Yarm; On-site; GBP 25,000 - 28,000; Part time

Benefits offered by this job

Pension scheme

Annual leave + bank holidays

Health and wellbeing

Discounts

Cycle to work

Job summary

Newcastle Building Society is seeking a Customer Adviser on a 14-hour-per-week contract, two full days plus Saturday mornings on a rota. You will greet customers, handle transactions, assist with savings accounts, and support colleagues to ensure a friendly, professional service in-branch.

The role emphasises listening, empathy, and building relationships, with a tailored 12-week training programme and ongoing development opportunities.

Qualifications

• Excellent customer service and relationship-building skills.
• No prior financial services experience required, but a willingness to learn is essential.
• Ability to handle cash transactions and banking tasks.

Responsibilities

• Open and set up tills at start of day.
• Make customer appointments and process transactions at the counter.
• Assist in opening savings accounts and related banking tasks.
• Cashing up and closing at the end of the day.
• Contribute to delivering an outstanding customer experience with branch colleagues.

Skills

People skills

Listening

Empathy

Team player

Willingness to learn

Job description

Newcastle Building Society is seeking a Customer Adviser on a 14-hour-per-week contract, two full days plus Saturday mornings on a rota. You will greet customers, handle transactions, assist with savings accounts, and support colleagues to ensure a friendly, professional service in-branch.

The role emphasises listening, empathy, and building relationships, with a tailored 12-week training programme and ongoing development opportunities.