Customer Service Administrator

Confidential; Ashford; Hybrid; GBP 21.000 - 22.000; Vollzeit

Benefits dieser Stelle

Weekly Pay

Up to 28 days annual leave

Dedicated consultant to support your

First opportunity to see permanent

Free eyecare vouchers

Temp of the Month awards

Timesheets on mobile devices

Perks at work

Discount schemes

Well-being platforms

Zusammenfassung

Office Angels are supporting a global business in Ashford for a Customer Service Administrator role with SAP responsibility. The position offers 37 hours per week, a 12-month temporary contract, and one day of work-from-home in a modern Ashford office with free parking.

You will build relationships with business customers, handle inquiries, process changes, and maintain accurate records while working closely with shipping and warehouse teams to support demand planning.

Qualifikationen

• Business to business customer service or account management experience.
• Proficient in using SAP.
• Experience in shipping or logistics is a plus.
• Excellent IT skills and meticulous attention to detail.

Aufgaben

• Build strong relationships with business customers and provide superior service.
• Handle inquiries from internal and external customers with timely responses.
• Create debit and credit notes and process returns and refunds.
• Update and maintain accurate customer records.
• Collaborate with shipping/warehouse and update stock reports.
• Identify opportunities to improve customer service processes.
• Proactively seek customer feedback and act on it.

Kenntnisse

SAP proficiency

Customer service

IT skills

Shipping knowledge

Tools

SAP

Jobbeschreibung

JOB TITLE: Customer Service Administrator - SAP User

LOCATION: Ashford, Kent (1 day WFH)

SALARY: £15ph to £16ph

TERM: 12 month temporary contract

HOURS: Monday to Friday, 37hrs a week

Office Angels are proud to be supporting this global business in their search for a Customer Service Administrator. This is a temporary contract for 12 months, however their could be career opportunities for the right candidate. You will be based in modern offices in Ashford with free parking on site, along with the added benefit of having the option to work from home 1 day a week.

The day to day duties in your new job would be:

• Building strong relationships with business customers, providing a unparalleled level of service
• Handling enquiries from internal and external customers
• Providing a quick and efficient response to change requests
• Creating debit and credit notes for customers
• Handling customer complaints, ensuring customers are satisfied with the resolution
• Processing returns and refunds
• Updating and maintaining accurate customer records
• Identifying opportunities for improvement within the customer service team
• Working closely with shipping and the warehouse, updating stock reports and demand planning
• Proactively asking for and acting on customer feedback.

We'd love to speak to candidates who:

• Have business to business Customer Service or Account Management experience
• Are proficient in using SAP
• Experience in shipping or logistics (but not essential)
• Possess excellent IT skills with a meticulous eye for detail

AMAZING Benefits of becoming an Office Angels Temp:

• Weekly Pay
• Up to 28 days annual leave
• Dedicated consultant to support your job search
• First opportunity to see permanent positions
• Access to free eyecare vouchers
• Temp of the Month awards
• Timesheets can be completed on mobile devices
• Perks at work
• Discount schemes
• Access to Well-being platforms

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.