Logistics Customer Support Specialist

Adecco (Portugal); Southampton; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Competitive pay rates

Flexible working hours

Development opportunities

Job summary

Adecco is seeking a Customer Administrator in Southampton to support a busy logistics and transportation team on a temporary basis. You will handle customer inquiries, process orders, manage shipments, and maintain accurate records while delivering friendly, professional service and collaborating with colleagues across departments.

Ideal candidates have experience in customer service or administration, strong communication skills, and proficiency with Microsoft Office and CRM systems.

Qualifications

• Experience in customer service or administration, preferably within logistics or transportation.
• Strong communication skills, both verbal and written, with a keen attention to detail.
• Proficiency in Microsoft Office Suite and experience with customer management systems.
• Ability to multitask and prioritise effectively in a busy environment.
• A proactive approach to problem-solving and a customer-first mindset.

Responsibilities

• Provide outstanding administrative support to the customer service team.
• Handle customer inquiries via phone, email, and in-person with professionalism and a friendly attitude.
• Process orders, manage shipments, and track deliveries to ensure customer satisfaction.
• Collaborate with various departments to resolve customer issues and enhance service delivery.
• Maintain accurate records and databases to support efficient operations.
• Assist in the preparation of reports and documentation as needed.

Skills

Customer service

Administration

Microsoft Office

Multitasking

Problem solving

Tools

Microsoft Office Suite

CRM systems

Job description

Adecco is seeking a Customer Administrator in Southampton to support a busy logistics and transportation team on a temporary basis. You will handle customer inquiries, process orders, manage shipments, and maintain accurate records while delivering friendly, professional service and collaborating with colleagues across departments.

Ideal candidates have experience in customer service or administration, strong communication skills, and proficiency with Microsoft Office and CRM systems.