Customer Service Administrator

Culina; Stretford; Presencial; GBP 21.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary Sacrifice Car Scheme

Wellbeing Support

Eye Care Vouchers

Reward & Recognition

Everyday Discounts

Descripción de la vacante

Culina is seeking a Customer Service Administrator for a full-time, permanent role based in the office. You will support day-to-day customer service activities within the Contract division, handling queries, reporting, and order-related tasks in a fast-paced environment.

The role requires proficiency in Excel/PowerPoint/Outlook, strong communication, and the ability to work under pressure. Hours are Monday–Friday with rotating shifts and occasional weekend coverage.

Formación

• Attention to detail and accuracy.
• Good geographical knowledge.
• Proficient with Microsoft Excel, PowerPoint and Outlook.
• Ability to work without direct supervision.
• Excellent communication skills to provide accurate information.
• Able to work efficiently under pressure and meet deadlines.
• Effectively prioritise workload and manage time.
• Capable of working independently or in a team.
• Proactive decision maker.

Responsabilidades

• Resolve various customer service queries and requests.
• Create daily/weekly/monthly service reports and export reports on compliance.
• Chase orders and resolve delivery issues.
• Check daily order audits.
• Plan parcel traffic orders and communications.
• Plan export order collections – haulier quotes and confirmations.
• Maintain export control tools and special delivery orders.
• Use customer web-based order confirmation systems for compliance.
• Aim to exceed agreed KPIs.
• Capture charges outside of contractual agreement.
• Liaise with shift managers, transport coordinators, stock control, and client support colleagues.
• Proactively seek improvements and handle day-to-day operational issues.
• Enter manual orders and perform special pick interventions.

Conocimientos

Attention to detail

Geographical knowledge

MS Excel

PowerPoint

Outlook

Communication skills

Independence

Work under pressure

Prioritisation

Team player

Proactive decision making

Herramientas

Microsoft Excel

PowerPoint

Outlook

Descripción del empleo

Job Description

Life in this role

As part of our, Contract division, we have an exciting opportunity to join the team as a Customer Service Administrator on a full time permanent basis, this role is fully office based.

Working hours

Monday - Friday rotating (07:00-15:00, 08:00-16:00, 09:00-17:00). With flexibility to cover weekends when required.

As a Customer Service Administrator you will support the day to day administration of Customer Services, offering outstanding contract support and customer service in a fast paced friendly environment and providing a continuous professional and dedicated service.

Job responsibilities of Customer Service Administrator include:

• Resolving various customer service queries and requests.
• Creating Daily/Weekly/Monthly Service reports and Exports reports on compliance.
• Chasing orders and resolving delivery issues.
• Checking Daily Order Audits.
• Planning Parcel Traffic Orders and Communications.
• Planning Export Order collections – Haulier Quotes and Confirmations.
• Maintaining Export Control Tools and Special Delivery Orders.
• Using the Customer Web Based Order Confirmation Systems Compliance.
• Exceeding agreed KPIs.
• Capturing all charges outside of contractual agreement.
• Liaising with personnel across different levels (Shift Managers, Transport Coordinators, Stock Control, Customer Service & Client Support Colleagues).
• Proactively looking for conscientious improvements.
• Dealing with day to day operational issues.
• Manual Order entry and special pick intervention.

Qualifications

• Attention to detail/ accuracy.
• Good geographical knowledge.
• Proficient in computer literacy including Microsoft Excel, PowerPoint and Outlook.
• Ability to work without direct supervision.
• Excellent communication skills in order to deliver accurate information.
• Able to work efficiently and accurately under pressure.
• Effectively prioritise work load in order to meet set deadlines.
• Able to work on own or as part of a team.
• Proactive decision maker.

Additional Information

What is in it for you?

If you're looking for a role where you can make an impact, develop your career, and be part of a team that works as one to achieve great results, we'd love to hear from you. Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply.

• Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply.
• Wellbeing Support – your wellbeing matters to us. Through our Employee Assistance Programme, you'll have 24/7 access to confidential counselling and legal support, whenever you need it.
• Eye Care Vouchers – free eye tests and discounts on prescription glasses.
• Reward & Recognition – we love celebrating great work, we recognise those who go above and beyond.
• Everyday Discounts – our benefits platform gives you access to discounts from over 50 leading retailers, helping your money go further every day.