Customer Accounts & Projects Manager

Pertemps Black Country Perms; Wimblebury; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

25 days holiday + Bank Holidays

Free on-site parking

Job summary

Pertemps Black Country Perms is recruiting a Customer Account Manager for a Cannock-based client. You will manage key customer accounts from order through delivery, work with sales and internal teams, and ensure projects run smoothly with a strong focus on customer satisfaction.

The role suits someone with experience in project coordination or account management, excellent communication, and the ability to prioritise a busy workload.

Qualifications

• Experienced in project coordination, account management, sales support or customer service.
• Excellent communicator with strong relationship-building skills.
• Highly organised with exceptional attention to detail.

Responsibilities

• Manage multiple key customer accounts on a day-to-day basis.
• Coordinate customer projects from initial order through to successful completion.
• Process customer orders accurately and efficiently.
• Liaise regularly with customers, providing updates on progress and delivery schedules.
• Build and maintain strong relationships with customers, colleagues and the external sales team.
• Monitor and manage stock allocated to customer accounts.
• Identify and resolve issues quickly, ensuring minimal disruption to projects.
• Coordinate customer approvals for new product lines.
• Ensure clear communication across departments to keep projects on track.
• Deliver outstanding customer service while meeting deadlines.

Skills

Project coordination

Account management

Sales support

Customer service

Tools

Microsoft Office

Excel

Business systems

Job description

Pertemps Black Country Perms is recruiting a Customer Account Manager for a Cannock-based client. You will manage key customer accounts from order through delivery, work with sales and internal teams, and ensure projects run smoothly with a strong focus on customer satisfaction.

The role suits someone with experience in project coordination or account management, excellent communication, and the ability to prioritise a busy workload.