Strategic Account & Growth Manager

JAM Recruitment Ltd; Oldbury; On-site; GBP 50,000 - 55,000; Full time

Job summary

Pertemps Black Country Perms is seeking an office-based Account & Business Development Manager in Oldbury. The role focuses on building and maintaining robust customer relationships to drive satisfaction, retention, and revenue growth within the general industry client base.

You will collaborate with Sales, Operations, Quality, Project Management and Finance to resolve issues and identify opportunities to deliver solutions that meet customer and business needs.

Qualifications

• Proven experience in Account Management, Sales, or Client Relations in manufacturing.
• Strong commercial awareness and business acumen.
• Excellent negotiation and problem-solving abilities.
• Ability to think creatively and deliver customer solutions.
• Customer-focused with a commitment to service.
• Strong organizational skills to manage multiple accounts.

Responsibilities

• Develop and maintain strong relationships with existing customers.
• Act as the primary point of contact for general industry customers.
• Coordinate with Sales, Operations, Quality, Project Management and Finance to resolve issues.
• Identify opportunities for upselling and cross-selling to grow accounts.
• Conduct regular account reviews and manage customer expectations.
• Deliver manufacturing and commercial solutions aligned with customer needs.
• Travel to visit customers and attend industry events.
• Own car required for travel as needed.

Skills

Account management

Sales

Customer service

Client relationships

Negotiation

Strategic thinking

Communication

Team collaboration

Tools

MS Office

Job description

Pertemps Black Country Perms is seeking an office-based Account & Business Development Manager in Oldbury. The role focuses on building and maintaining robust customer relationships to drive satisfaction, retention, and revenue growth within the general industry client base.

You will collaborate with Sales, Operations, Quality, Project Management and Finance to resolve issues and identify opportunities to deliver solutions that meet customer and business needs.