Customer Success Coordinator – Milton Keynes

Macfarlane Group UK Ltd; Milton Keynes; Sur place; GBP 27 000 - 33 000; Plein temps

Avantages offerts par ce poste

25 days annual leave

Pension scheme

Free parking

Volunteer day

Employee discount

Résumé du poste

Macfarlane Group UK Ltd in Milton Keynes is seeking a Customer Service Coordinator to join our growing online division. You will act as a key contact for customer accounts, handling orders, resolving queries and coordinating with logistics to meet delivery commitments.

The role suits someone with fast-paced customer service experience, strong communication skills, and a confident telephone manner. We offer a competitive salary up to £30,000 plus bonus and a flexible benefits package.

Qualifications

• Experience in fast-paced customer service roles.
• Strong customer-first approach.
• Good written and verbal communication.
• Confident telephone manner and relationship building.
• Experience with sales orders and administrative tasks.
• Ability to learn CRM systems quickly.
• Organised with attention to detail.

Responsabilités

• Act as a key point of contact for customer accounts and provide responsive support throughout the journey.
• Maintain regular contact with customers to understand needs and ensure high service standards.
• Handle calls, resolve queries and update customers on progress.
• Process sales orders and complete related admin accurately and efficiently.
• Proactively chase orders and liaise with internal teams to meet delivery commitments.
• Coordinate with logistics and courier partners to resolve delivery issues.
• Develop understanding of product range and internal processes.
• Maintain accurate customer information in CRM.
• Investigate and process customer credits where appropriate.
• Build strong cross-department relationships to ensure a seamless customer experience.

Connaissances

Customer service

CRM systems

Communication

Telephone manner

Organisation

Team collaboration

multitasking

Outils

CRM systems

Description du poste

Macfarlane Group UK Ltd in Milton Keynes is seeking a Customer Service Coordinator to join our growing online division. You will act as a key contact for customer accounts, handling orders, resolving queries and coordinating with logistics to meet delivery commitments.

The role suits someone with fast-paced customer service experience, strong communication skills, and a confident telephone manner. We offer a competitive salary up to £30,000 plus bonus and a flexible benefits package.