Customer Success Coordinator – Milton Keynes

Macfarlane Group UK Ltd; Milton Keynes; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Free parking

Volunteer day

Employee discount

Job summary

Macfarlane Group UK Ltd in Milton Keynes is seeking a Customer Service Coordinator to join our growing online division. You will act as a key contact for customer accounts, handling orders, resolving queries and coordinating with logistics to meet delivery commitments.

The role suits someone with fast-paced customer service experience, strong communication skills, and a confident telephone manner. We offer a competitive salary up to £30,000 plus bonus and a flexible benefits package.

Qualifications

• Experience in fast-paced customer service roles.
• Strong customer-first approach.
• Good written and verbal communication.
• Confident telephone manner and relationship building.
• Experience with sales orders and administrative tasks.
• Ability to learn CRM systems quickly.
• Organised with attention to detail.

Responsibilities

• Act as a key point of contact for customer accounts and provide responsive support throughout the journey.
• Maintain regular contact with customers to understand needs and ensure high service standards.
• Handle calls, resolve queries and update customers on progress.
• Process sales orders and complete related admin accurately and efficiently.
• Proactively chase orders and liaise with internal teams to meet delivery commitments.
• Coordinate with logistics and courier partners to resolve delivery issues.
• Develop understanding of product range and internal processes.
• Maintain accurate customer information in CRM.
• Investigate and process customer credits where appropriate.
• Build strong cross-department relationships to ensure a seamless customer experience.

Skills

Customer service

CRM systems

Communication

Telephone manner

Organisation

Team collaboration

multitasking

Tools

CRM systems

Job description

Macfarlane Group UK Ltd in Milton Keynes is seeking a Customer Service Coordinator to join our growing online division. You will act as a key contact for customer accounts, handling orders, resolving queries and coordinating with logistics to meet delivery commitments.

The role suits someone with fast-paced customer service experience, strong communication skills, and a confident telephone manner. We offer a competitive salary up to £30,000 plus bonus and a flexible benefits package.