Customer Accounts & Projects Coordinator

Confidential

Cannock

On-site

GBP 25,000 - 32,000

Full time

2 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Free on-site parking

Job summary

Confidential in Cannock is seeking an experienced Customer Account Manager to join its busy team. You will manage several key customer accounts from order through to delivery, coordinating projects and ensuring clear communication between customers, sales, and internal teams.

The ideal candidate is highly organised, excels at multitasking, and delivers outstanding customer service in a fast-paced environment.

Qualifications

Experience in project coordination, account management, sales support or customer service.
Excellent communicator with strong relationship-building skills.
Highly organised with exceptional attention to detail.
Ability to prioritise a busy workload and manage multiple projects.
Calm under pressure with strong problem-solving abilities.
Proficient with Microsoft Office, Excel and business systems.

Responsibilities

Manage multiple key customer accounts on a day-to-day basis.
Coordinate customer projects from initial order through to successful completion.
Process customer orders accurately and efficiently.
Liaise regularly with customers, providing updates on progress and delivery schedules.
Build and maintain strong relationships with customers, colleagues and the external sales team.
Monitor and manage stock allocated to customer accounts.
Identify and resolve issues quickly, ensuring minimal disruption to projects.
Coordinate customer approvals for new product lines.
Ensure clear communication across all departments to keep projects on track.
Deliver outstanding customer service while meeting deadlines.