Order Orchestration Specialist – Customer-Focused Admin

Confidential; Milton Keynes; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Company bonus

25 days holiday

Pension

Private medical cover after probation

Subsidised onsite lunches

Employee rewards and retail discounts

Ongoing training and development

Job summary

Confidential, based in Milton Keynes, is seeking an Order Administration Coordinator to join the Internal Sales team. You will coordinate the order entry process, ensure accurate processing and timely updates for customers and internal teams.

The role involves managing the Order Entry mailbox, liaising with an overseas team, and supporting continuous improvement initiatives to enhance order processing efficiency and customer satisfaction.

Qualifications

• Excellent attention to detail and a high level of accuracy.
• Strong organisational and time management skills.
• Clear, confident and professional communication style.
• Good Microsoft Office skills.
• Proactive problem-solving approach.
• Ability to work independently within a busy team.
• Genuine passion for delivering excellent customer service.

Responsibilities

• Manage and monitor the Order Entry mailbox, ensuring orders and enquiries are dealt with promptly.
• Coordinate and allocate workload to an overseas Order Entry team.
• Ensure customer orders are processed accurately and within agreed timescales.
• Proactively identify potential supply or fulfilment issues and communicate these to customers and relevant departments.
• Liaise with customers and internal teams to resolve delivery date queries.
• Provide administrative support to the Inside Sales team.
• Set up new user accounts and arrange express orders with suppliers.
• Maintain accurate records and ensure processes are followed.
• Attend and contribute to team and cross-functional meetings.
• Support continuous improvement initiatives to improve order processing efficiency and customer satisfaction.

Skills

Attention to detail

Organisational skills

Communication

Microsoft Office

Problem solving

Independent worker

Customer service

Tools

MS Office

Job description

Confidential, based in Milton Keynes, is seeking an Order Administration Coordinator to join the Internal Sales team. You will coordinate the order entry process, ensure accurate processing and timely updates for customers and internal teams.

The role involves managing the Order Entry mailbox, liaising with an overseas team, and supporting continuous improvement initiatives to enhance order processing efficiency and customer satisfaction.