Client Accounts Specialist: Growth & Support

Lumesse; Milton Keynes; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Full training and support

Career progression opportunities

Discounts across retail, entertainment

Job summary

Connells Group in Milton Keynes is seeking a Client Account Coordinator to support Lettings Branches, landlords and tenants. You will handle queries, maximise rental payments, and maintain accurate records in the client accounts system.

The role requires strong communication, Excel skills, and the ability to work under pressure with tight deadlines. Training, progression, and attractive staff discounts are provided.

Qualifications

• Excellent communication and customer service skills.
• Strong systems experience with Excel advantageous.
• Excellent writing skills.
• Good analytical ability.
• Ability to stay calm under pressure and meet deadlines.
• Flexible approach to working.
• Basic accounts/bookkeeping background advantageous.

Responsibilities

• Handle queries via phone and email from landlords/tenants/branches.
• Maximise rental payments through debtor contact and payment arrangements.
• Load/check property, landlord & tenant details into client accounts system.
• Process renewals, terminations, and return of deposits.
• Ensure funds identified and allocated correctly.
• Process rents and remit to landlord daily by Faster Payments & Cheque.
• Produce statements for landlords and provide bespoke monthly reporting.
• Process requests from landlords/tenants/branches/LSC.
• Ad hoc duties as required by line manager.

Skills

Communication skills

Customer service

Systems experience

Excel knowledge

Excellent writing

Analytical ability

Staying calm under pressure

Meeting deadlines

Flexibility

Accounts knowledge (adv)

Tools

Excel

Job description

Connells Group in Milton Keynes is seeking a Client Account Coordinator to support Lettings Branches, landlords and tenants. You will handle queries, maximise rental payments, and maintain accurate records in the client accounts system.

The role requires strong communication, Excel skills, and the ability to work under pressure with tight deadlines. Training, progression, and attractive staff discounts are provided.