Service Admin & Training Coordinator - Customer Support

SER Limited; Milton Keynes; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Workplace pension

24 days’ annual leave + 8 bank holiday

Ongoing training and development

Job summary

SER Limited is seeking a Service Administrator to join our Milton Keynes team. You will support the service team with customer enquiries, service administration and driver training coordination.

Working closely with the Service Coordinator and engineers, you will raise service jobs, communicate with customers, handle training bookings, and process invoicing on completion. A friendly, organised approach and solid IT skills are essential.

Qualifications

• Previous administration or customer service experience.
• Good communication skills, both over the telephone and face to face.
• Strong organisational skills and excellent attention to detail.
• Good IT skills, including Microsoft Word, Excel and Outlook.
• Experience using an ERP or CRM system would be beneficial.
• Previous experience within a service environment would be advantageous but is not essential.

Responsibilities

• Answer incoming calls, handle customer enquiries and direct calls where required.
• Raise service jobs on the company system and ensure all relevant information is recorded accurately.
• Communicate with customers by telephone and email regarding service requirements.
• Send engineers’ worksheets, service reports and examination reports to customers.
• Support parts deliveries, booking delivery notes onto the system and putting stock away.
• Liaise with other branches to support the wider business.
• Coordinate driver training bookings between customers and trainers.
• Prepare training packs and manage trainers’ diaries.
• Process completed training, arrange invoicing and issue certificates.
• Keep training records and reference materials up to date.
• Provide general administrative support to the service team as required.

Skills

Customer service

Communication

Organisational skills

MS Word

MS Excel

Outlook

ERP experience

CRM experience

Tools

Protean

Sage

Job description

SER Limited is seeking a Service Administrator to join our Milton Keynes team. You will support the service team with customer enquiries, service administration and driver training coordination.

Working closely with the Service Coordinator and engineers, you will raise service jobs, communicate with customers, handle training bookings, and process invoicing on completion. A friendly, organised approach and solid IT skills are essential.