Customer Account Coordinator

Confidential; Milton Keynes; In loco; GBP 22.000 - 28.000; Tempo pieno

Descrizione del lavoro

Confidential in Milton Keynes is seeking a Customer Account Coordinator to join its Internal Sales team. You will build relationships with customers, answer queries, resolve issues and ensure orders progress smoothly, even when delays occur.

This busy, customer-facing role requires clear communication and the ability to stay calm under pressure. You will support sales colleagues, assist with invoicing and payments, and help deliver excellent service to key accounts.

Competenze

• Previous customer service, account management, sales support or similar experience.
• Excellent communication skills and the confidence to speak directly with customers.
• Ability to stay calm, positive and professional in busy environments.
• Good problem-solving and analytical skills.

Mansioni

• Answer incoming calls and respond to queries on products, pricing, deliveries, invoices and order progress.
• Build strong relationships with customers and provide a friendly, professional service.
• Take ownership of customer inquiries and drive them to resolution.
• Manage escalations when orders or deliveries deviate from plan and coordinate internally.
• Respond to escalated issues per agreed procedures.
• Keep colleagues and management updated on customer accounts and escalations.
• Develop relationships with key customers to support retention and growth.
• Assist External Sales Engineers with customer requirements and sales administration.
• Develop understanding of the company ERP system and internal processes.
• Support accounts receivable, including invoice queries and disputes; follow up on payments.
• Work towards customer service, productivity and quality targets.

Conoscenze

Customer service

Account management

Sales support

Communication

Microsoft Office

Strumenti

MS Office

Descrizione del lavoro

Location: Milton Keynes

Are you a confident communicator who genuinely enjoys helping customers, solving problems and making sure things get sorted?

We are recruiting a Customer Account Coordinator to join the Internal Sales team of a well-established global engineering and technology business based in Milton Keynes.

This is a busy, customer-facing role where you ll build relationships with customers, answer queries, resolve issues and work closely with internal teams to provide a consistently high level of service.

You ll need to be someone who can remain calm and professional under pressure, particularly when an order is delayed, a delivery date changes or a customer needs an urgent resolution.

The Role

Working closely with customers, Sales and other internal departments, you ll be responsible for:

• Answering incoming customer calls and responding to queries regarding products, pricing, deliveries, invoices and order progress


• Building strong relationships with customers and providing a friendly, professional service


• Taking ownership of customer enquiries and seeing them through to resolution


• Managing more challenging situations when orders or deliveries don t go to plan, keeping customers informed and working internally to find solutions


• Responding to escalated customer issues in line with agreed procedures


• Keeping colleagues and management updated on customer accounts and escalations


• Developing relationships with key customers to support retention and future growth


• Working closely with External Sales Engineers, supporting them with customer requirements and sales administration


• Developing a good understanding of the company s ERP system and internal processes


• Supporting the accounts receivable process, including invoice queries and invoices in dispute


• Following up on outstanding payments when required


• Working towards customer service, productivity and quality targets

What we re looking for

You ll be someone who enjoys dealing with people and takes pride in providing excellent customer service.

You ll also need:

• Previous customer service, account management, sales support or similar experience


• Excellent communication skills and the confidence to speak directly with customers


• The ability to remain calm, positive and professional in a busy and sometimes pressurised environment


• Confidence dealing with difficult conversations when there are delays or problems to resolve


• Strong organisational skills with the ability to manage several priorities at once


• Good problem-solving and analytical skills


• A proactive, self-motivated approach


• The ability to work independently while being part of a busy team


• Good Microsoft Office skills


• A genuine desire to help customers and get things resolved

What s on offer

You ll be joining a successful international organisation with a collaborative and supportive culture, where people are encouraged to develop and build their careers.

Benefits include: company bonus, 25 days holiday plus Bank Holidays, pension, private medical cover, subsidised onsite lunches, employee rewards and retail discounts, plus ongoing training and development.

The Selection Process

The recruitment process will include online testing followed by first and second-stage interviews at the Milton Keynes offices.