Customer Account Support Manager

GB Recruitment (England, Scotland, Wales); Ryton-on-Dunsmore; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading recruitment agency in the UK is seeking a Customer Account Support Manager to effectively manage accounts and support the delivery of waste services. This full-time role requires previous account management and strong stakeholder management skills. The role offers a generous pension scheme and various employee benefits, making it an appealing opportunity for experienced candidates. Flexibility with travel is required, and candidates will benefit from an inclusive workplace environment.

Benefits

Generous pension scheme

Free confidential GP consultations

Retail and lifestyle discounts

Loans and savings schemes

Free mortgage advice

Qualifications

• Previous experience in account management.
• Experience in waste management is an advantage.
• IT literate, especially with Microsoft Office and PowerBI.
• Strong stakeholder management skills are required.

Responsibilities

• Support the Account Management Team in effective service delivery.
• Manage a few small accounts and ensure strong relationships.
• Analyze data to ensure commercial value.
• Monitor site performance and assist with onboarding new customers.
• Support the CXM process and monitor outcomes.

Skills

Account management

Stakeholder management

Data analysis

Microsoft Office

PowerBI

Job description

Job Overview

Grade: L Contract Type: Secondment (12 Months) (Full-Time) Shift patterns: Monday to Friday, 9am to 5pm (PLEASE NOTE, THIS ROLE REQUIRES FLEXIBILITY WITH TRAVEL) Location: Coventry.

DHL Supply Chain is the world’s leading logistics company. We keep the cogs turning and the country running smoothly. We are looking for a Customer Account Support Manager.

Typical Day / Responsibilities

• Support the Account Management Team in the effective delivery of waste and recycling services to EnviroSolutions customers.
• Manage 2 or 3 small accounts, building and maintaining strong relationships with key stakeholders within the customer's organization to ensure high satisfaction levels.
• Ensure optimal commercial value for the broader customer base through data analysis and trend identification.
• Monitor performance at key sites, facilitate implementation of legislative changes, and assist in onboarding new customers.
• Support the CXM process and monitor outcomes of any hyper‑care activity with the Service Delivery Team.
• Review volume/revenue trends across non‑account‑managed customers twice a year to identify volume reductions or uplifts and investigate and support appropriate service changes.

Qualifications / Desired Experience

• Previous account manager experience desired.
• Previous waste management experience an advantage.
• IT literate, with Microsoft Office packages, including PowerBI.
• Strong stakeholder management, ability to work independently and engage confidently.

Why Join Us?

• Generous pension scheme – 8% employer contribution, 4% employee contribution.
• Free confidential 24/7 GP consultations.
• Hundreds of retail and lifestyle discounts.
• Affordable loans, savings schemes and free mortgage advice.
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more.

Who We Are

We are the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for customers across a range of industries including retail, automotive, healthcare and more.

Building an Inclusive Workplace

At DHL, we create a workplace where everyone's skills and experiences matter, and you can be your true self every day. We support the Armed Forces Covenant and are dedicated to helping veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 10th OCT. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. We review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.