Customer Account Manager – Growth, Service & Impact

Evlo; Romford; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Bonus scheme

Private healthcare

Life assurance

Company pension

Holiday allowance

Cycle to work

Retail discounts

Tech scheme

Charity volunteering days

Job summary

Evlo, a leading consumer finance company, is seeking a Customer Account Manager to support customers through the loan lifecycle. The role emphasizes strong communication, attention to detail and delivering exceptional service.

Training will be provided and successful candidates join a supportive team with clear development paths. Role involves handling inquiries at local branches, assessing affordability, and ensuring customer satisfaction.

Qualifications

• Customer-focused approach to service delivery.
• Excellent communication and relationship-building with clients.
• Able to learn quickly and develop skills.

Responsibilities

• Engage with customers and assess requirements for loan products.
• Process loan applications and manage full lifecycle with accuracy.
• Provide high-quality service and build rapport via phone and in person.

Skills

Customer focused

Strong communication

Confidence

Self-development

Team work

Target driven

Job description

Evlo, a leading consumer finance company, is seeking a Customer Account Manager to support customers through the loan lifecycle. The role emphasizes strong communication, attention to detail and delivering exceptional service.

Training will be provided and successful candidates join a supportive team with clear development paths. Role involves handling inquiries at local branches, assessing affordability, and ensuring customer satisfaction.