Customer Account Manager: Growth, Service & Rewards

Everyday Loans Group; Enfield; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Bonus scheme

Private healthcare

Life assurance

Pension (3% employee / 8% employer)

25 days holiday + bank holidays

Cycle to work vouchers

Retail discounts

Tech scheme

Charity volunteering days

Job summary

Evlo is recruiting a Customer Account Manager in the United Kingdom. The role covers the full lifecycle of loan provision, from initial enquiry through to ongoing customer support, with a focus on building rapport and delivering excellent service.

The ideal candidate will have financial services experience, be comfortable meeting targets, and participate in comprehensive training and development offered by the company.

Qualifications

• Customer-focused mindset with strong interpersonal skills.
• Excellent verbal and written communication abilities.
• Willingness to develop skills through training and coaching.
• Collaborative and team-oriented approach to customer outcomes.
• Motivation to perform well against achievable targets.

Responsibilities

• Handle loan inquiries, assess customer affordability and needs.
• Explain loan options and guide customers through the full lifecycle of their loan.
• Build rapport with customers via phone and in-person interactions.

Skills

Customer focus

Strong communication

Self-development

Team work

Target oriented

Job description

Evlo is recruiting a Customer Account Manager in the United Kingdom. The role covers the full lifecycle of loan provision, from initial enquiry through to ongoing customer support, with a focus on building rapport and delivering excellent service.

The ideal candidate will have financial services experience, be comfortable meeting targets, and participate in comprehensive training and development offered by the company.