Customer Account Manager — Growth, Rewards & Impact

Everyday Loans Group; Lisburn; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Bonus scheme

Private healthcare

Life assurance

Excellent pension 3% employee to 8%+

25 days holiday + BH

Cycle to Work

Retail discounts

Tech scheme

3 Charity volunteering days

Job summary

Evlo is seeking a Customer Account Manager in Lisburn to manage the end-to-end loan lifecycle. The role emphasizes strong communication, rapport-building, and customer-focused service on both phone and in-person interactions.

The successful candidate will receive training and development, with a focus on delivering excellent customer outcomes and achieving targets within a supportive team environment.

Qualifications

• Customer-focused approach and excellent communication with customers.
• Ability to build rapport and communicate clearly on phone and face-to-face.
• Willingness to develop skills through training and development.

Responsibilities

• Involved in the full lifecycle of loan provision for customers.
• Speak with customers to confirm requirements and affordability at the local branch.
• Process loan agreements and support customers throughout the loan lifecycle.

Skills

Customer focus

Strong communication

Self-development

Teamwork

Target-driven

Job description

Evlo is seeking a Customer Account Manager in Lisburn to manage the end-to-end loan lifecycle. The role emphasizes strong communication, rapport-building, and customer-focused service on both phone and in-person interactions.

The successful candidate will receive training and development, with a focus on delivering excellent customer outcomes and achieving targets within a supportive team environment.