Customer Loan Account Manager — Training, Growth & Bonus

Evlo; Sunderland; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Bonus scheme

Private healthcare

Life assurance

Excellent company pension 3% employee

8% employer contribution

25 days holiday plus Bank Holidays

Cycle to Work vouchers

Retail Discounts

Tech scheme

3 Charity Volunteering Days

Job summary

Evlo in Sunderland is seeking a Customer Account Manager to guide customers through the loan lifecycle, from initial enquiries at the local branch to final agreement and ongoing support.

The role rewards strong communication, rapport-building on both phone and face-to-face interactions, and meticulous attention to detail. Training will be provided to help you succeed, with a supportive team and clear performance expectations.

Qualifications

• Excellent communication skills
• Eye for detail
• Team work and collaboration
• Self-development mindset

Responsibilities

• Speak with customers enquiring to the local branch and establish customer requirements.
• Process loan agreements and support customers through the full lifecycle of their loan.
• Deliver excellent customer service and build strong rapport via phone and face-to-face interactions.

Job description

Evlo in Sunderland is seeking a Customer Account Manager to guide customers through the loan lifecycle, from initial enquiries at the local branch to final agreement and ongoing support.

The role rewards strong communication, rapport-building on both phone and face-to-face interactions, and meticulous attention to detail. Training will be provided to help you succeed, with a supportive team and clear performance expectations.