Customer Account Manager

Technical Prospects Ltd; Greater London; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Great Benefits

Job summary

Technical Prospects Ltd in Harrogate is seeking a Customer Account Manager to join our established sales team. You will contact existing clients, respond to warm leads, understand customer requirements, and provide product and pricing information to help them place orders.

The role focuses on building rapport with customers, offering a consultative approach, and coordinating with a Territory Manager for larger opportunities.

Qualifications

• Experience in B2B sales or account management.
• Excellent communication and rapport-building with customers.
• Able to work proactively to identify opportunities and drive orders.

Responsibilities

• Account managing a variety of customers by phone, email and post.
• Provide consultative product information and pricing to customers.
• Follow up on warm leads and forward sales quotations as needed.
• Coordinate with Territory Manager for high-potential opportunities.
• Represent the company at exhibitions and events when required.
• Keep CRM data accurate and up-to-date and provide feedback on opportunities.

Skills

B2B sales experience

Strong communication

Customer relationship

Proactive outreach

Job description

Customer Account Manager

Offering Circa. £26,000 Basic Salary plus Realistic OTE £35,000 & Great Benefits

Our client is an established manufacturing facility based in the Harrogate area. Due to continued growth, they are now recruiting a Customer Account Manager to join their established customer sales team. The successful candidate will be responsible for proactively contacting existing clients and responding to warm leads provided, speaking with customers to understand their requirements, on request providing product and pricing information, and helping customers to complete orders.

Customer Account Manager – Key Responsibilities

• Account managing a variety of customers by phone, email and post.
• Providing a consultative approach when liaising with customers, building rapport and maximising account potential by gaining an understanding of a customer's business and their short and long -term requirements.
• Discuss and provide information relating to our client's products and services in a professional and structured manner – product training provided.
• Promptly following up on warm leads through business website and CRM database, answering customer questions, providing product information and forwarding sales quotations on request.
• For high-driven customers, if they require more in-depth conversation, arrange for a Territory Manager to attend to explain business, demonstrate product and discuss trial options.
• On occasion, represent our client at exhibitions, trade events and client events.
• Ensure client information is kept up to date and accurate on
• CRM system.
• Provide feedback to Management of won or lost opportunities.

Customer Account Manager – Additional Duties

• Experience gained in B2B Sales or Account Manager position would be ideal.
• Strong communication skills with an ability to build rapport well and ask questions to better understand a customers' requirements.
• Enthusiastic and confidently liaising with customers via telephone and email.
• Be team orientated with the confidence to work on your own initiative.

The Customer Account Manager position is offering Circa. £26,000 Basic Salary plus Realistic OTE £35,000 & Great Benefits! This is a full-time, permanent, site-based position in Harrogate.

All successful candidates will be contacted within 5 days of application for the position of Customer Account Manager.