Account Manager

Medlock Partners; Stockport; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave plus bank holidays

Health cash plan and private GP access

Performance-related bonus scheme

Ongoing training and professional development

Job summary

Medlock Partners is seeking an Account Manager / Customer Success Executive in Stockport, England, offering a competitive salary between £32k–35k with up to £40k OTE. Join a fast-growing organization dedicated to fostering a positive workplace culture for success and growth.

Your role will involve developing strong customer relationships, managing inquiries, and supporting order processing. Ideal candidates will have experience in B2B Account Management, excellent communication skills, and a proactive mindset.

Enjoy perks like 25 days annual leave, health cash plans, performance-related bonuses, and ongoing professional development opportunities.

Qualifications

• Previous experience in B2B Account Management, Customer Success, or Client Relationship roles.
• Strong written and verbal communication abilities.
• Ability to manage multiple priorities and customer accounts.

Responsibilities

• Manage and develop relationships with assigned B2B customer accounts.
• Act as the main point of contact for customer enquiries.
• Provide support with order processing and product enquiries.

Skills

Relationship-building

Negotiation

Problem-solving

Communication

Commercial awareness

Job description

Account Manager / Customer Success Executive £32-35k (Up to £40k OTE)

This is an exciting opportunity to join a fast-growing, people-focused organisation with ambitious expansion plans across the UK. The company is committed to creating a positive and high-performing workplace culture where employees are supported to grow, develop, and succeed.

Key Responsibilities

• Manage and develop strong relationships with assigned B2B customer accounts.
• Act as the main point of contact for customer enquiries, ensuring a professional and high-quality service experience.
• Respond promptly and professionally to incoming phone calls, emails, and live chats.
• Provide support with order processing, returns, product enquiries, and technical assistance.
• Work towards achieving and exceeding sales and growth targets.
• Identify and develop new business opportunities within existing and prospective accounts.
• Support pricing strategies and margin improvement initiatives.
• Promote and cross-sell additional products and services where appropriate.
• Collaborate with internal departments including communications, procurement, and operations teams to support customer success and business growth.
• Maintain accurate account records, forecasts, and customer activity updates.

Skills & Experience

• Previous experience within a B2B Account Management, Customer Success, or Client Relationship role.
• Strong relationship-building and stakeholder management skills.
• Excellent written and verbal communication abilities.
• Proven negotiation, persuasion, and problem-solving capabilities.
• Ability to manage multiple priorities and customer accounts effectively.
• Commercial awareness with the ability to interpret sales data and performance metrics.
• Experience working with budgets, forecasts, and account plans.
• Knowledge of contract management and service level agreements (SLAs) is desirable.
• Strong customer-focused mindset with a proactive and solutions-driven approach.
• Ability to collaborate effectively across multiple internal teams.

Personal Attributes

• Have a positive and growth-focused mindset.
• Be ambitious, motivated, and performance-driven.
• Take ownership and accountability for their work.
• Thrive in a fast-paced and evolving environment.
• Be a collaborative and supportive team player.
• Demonstrate initiative and strong problem-solving skills.
• Be open to continuous learning, progression, and new challenges.
• Quarterly team social events
• Summer celebrations with family inclusion
• 25 days annual leave plus bank holidays
• Employee Assistance Programme
• Health cash plan and private GP access
• Travel expense support
• Life insurance
• Performance-related bonus scheme
• Ongoing training and professional development
• Employee reward and recognition programme