Customer Service Account Manager

E&M Talent Partners Ltd; Leeds; On-site; GBP 26,000 - 38,000; Full time

Job summary

E&M Talent Partners Ltd in Leeds is recruiting an Account Manager to join a growing business. This role suits someone with customer service or account management experience who is keen to build a long-term career in a commercial environment.

You will manage a portfolio of existing business customers, build relationships, and work with colleagues to ensure orders and projects run smoothly while identifying growth opportunities within accounts.

Qualifications

• Experience in customer service, account management, retail, hospitality, or contact centres.
• Excellent communication and relationship-building skills.
• Ability to manage multiple tasks and priorities.

Responsibilities

• Building and maintaining strong relationships with existing business customers.
• Acting as a key point of contact for customer enquiries.
• Preparing and following up quotations.
• Supporting customers throughout the order process.
• Proactively contacting customers by phone, email and online meetings.
• Working with internal departments to ensure orders and projects run smoothly.
• Providing updates on product availability and delivery times.
• Managing customer information accurately within company systems.
• Supporting wider sales activities and helping identify growth opportunities within accounts.

Skills

Communication skills

Relationship building

Customer service

Organisational skills

CRM software

Microsoft Office

Tools

CRM systems

Microsoft Office

Job description

Are you a confident communicator who enjoys building relationships and helping customers?

We're recruiting for an Account Manager to join a growing and successful business based in Leeds. This is an excellent opportunity for someone with experience in customer service, account management, retail, hospitality, contact centres or other customer-facing roles who wants to build a long-term career in a commercial environment.

You do not need an extensive sales background. We are looking for bright, motivated individuals who can communicate effectively, build rapport naturally and enjoy working with customers.

The Opportunity

You'll be responsible for managing a portfolio of existing business customers, developing strong relationships and supporting them with their ongoing requirements. Working closely with colleagues across the business, you'll play an important role in ensuring customers receive a first-class service while identifying opportunities to grow existing accounts.

This is a varied position that combines customer service, relationship management and commercial awareness.

Key Responsibilities

• Building and maintaining strong relationships with existing business customers


• Acting as a key point of contact for customer enquiries


• Preparing and following up quotations


• Supporting customers throughout the order process


• Proactively contacting customers by phone, email and online meetings


• Working with internal departments to ensure orders and projects run smoothly


• Providing updates on product availability and delivery times


• Managing customer information accurately within company systems


• Supporting wider sales activities and helping identify growth opportunities within accounts

This is a full time on site position.

What We're Looking For

We're particularly interested in speaking with candidates who can demonstrate:

• Excellent communication and relationship-building skills


• Confidence speaking with customers over the phone


• Strong organisational skills and attention to detail


• A positive, proactive attitude


• Good numerical and commercial awareness


• The ability to manage multiple tasks and priorities


• Confidence using Microsoft Office and CRM systems

Applications are particularly welcomed from individuals currently working in:

• Customer Service


• Retail Management


• Hospitality


• Contact Centres


• Sales Support


• Business Development Support


• Account Administration


• Recruitment


• Estate Agency


• Client Services

About You

You'll be someone who enjoys speaking with people, building trust and creating positive customer experiences. You may already have some experience in a sales, customer service or account management role, but equally you may be looking to take the next step in your career.

If you're organised, personable, commercially minded and enjoy developing long-term relationships, we'd love to hear from you.

The first 12 weeks will be employed via E&M Talent, the recruitment agency.