Account Manager

Westray Recruitment Consultants Ltd; Knaresborough; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Uncapped commission

OTE £45k first year

Job summary

Westray Recruitment Consultants Ltd in Harrogate is seeking an Account Manager to be the main contact for an established client database, driving existing relationships and new business opportunities. The role is office-based in Knaresborough with a clear career path and a strong team culture.

You will develop relationships, grow sales, and manage expectations across sales, service, and operations, with uncapped commission and a realistic OTE in year one.

Qualifications

• Strong sales, negotiation and influencing skills.
• Proven ability to identify and develop sales opportunities.
• Ability to build profitable and sustainable customer relationships.
• Commercial awareness with a focus on revenue growth and profitability.
• Strong business development and account planning capabilities.

Responsibilities

• Develop and maintain strong relationships with existing customers, acting as the primary point of contact for all account-related matters.
• Build trusted relationships with key decision-makers and stakeholders within customer organisations.
• Conduct regular customer reviews to understand business needs, identify opportunities and address any concerns.
• Ensure a consistently high level of customer satisfaction through proactive account management and responsive service.
• Manage customer expectations and resolve issues effectively, escalating where appropriate.
• Grow sales revenue and profitability across a designated customer portfolio.
• Identify opportunities for upselling, cross-selling and product range expansion.
• Develop and implement account development plans to maximise customer spend and long-term value.
• Monitor and analyse sales performance, customer spend and profitability.
• Produce accurate sales forecasts and account plans.
• Negotiate pricing, terms and commercial agreements within authorised limits.
• Work collaboratively with Customer Services, Operations, Supply Chain, Marketing and Finance teams to ensure customer requirements are met.
• Coordinate customer orders, quotations and enquiries as required.
• Monitor market trends, competitor activities and customer developments with support from the Category Management Team.
• Gather and share customer feedback to support business improvement initiatives.

Skills

Sales skills

Negotiation

Influencing

Account management

Business development

Customer relationships

Job description

Excellent Account Manager Opportunity in Harrogate!

As our clients Account Manager, you will be the main point of contact for their established database, acting as their main point of call for any query, quotation request or sales order and continue the business development work which has already started to maximise all opportunities

WHAT IS IN IT FOR YOU?

• Basic Salary package of Circa £35k basic per annum
• Highly rewarding yearly Bonus/Commission structure applicable, Extremely realistic OTE year 1 £45k.
• Commission is UNCAPPED
• Additional commission opportunities through different routes
• Full time, Permanent position.
• Terrific working culture, kind, considerate and driven team around you.
• Working for a business that conducts lots of work for charity.
• Opportunity to drive the business forward, working closely with the wider sales team in what is an exciting period for the business.
• 20 days holiday + bank holidays rising by one per year.
• Office based role in Knaresborough
• Excellent team/company dynamic built on an excellent culture
• Clear career progression path.

THE BUSINESS

Our client is a hugely well-established landscaping supplier, providing premium landscaping materials and wholesale garden supplies to contractors, architects, designers, and landowners.

THE ROLE

Account Management & Customer Relationships

• Develop and maintain strong relationships with existing customers, acting as the primary point of contact for all account-related matters.
• Build trusted relationships with key decision-makers and stakeholders within customer organisations.
• Conduct regular customer reviews to understand business needs, identify opportunities and address any concerns.
• Ensure a consistently high level of customer satisfaction through proactive account management and responsive service.
• Manage customer expectations and resolve issues effectively, escalating where appropriate.

Sales Growth & Business Development

• Grow sales revenue and profitability across a designated customer portfolio.
• Identify opportunities for upselling, cross-selling and product range expansion.
• Develop and implement account development plans to maximise customer spend and long-term value.

Commercial Management

• Monitor and analyse sales performance, customer spend and profitability.
• Produce accurate sales forecasts and account plans.
• Negotiate pricing, terms and commercial agreements within authorised limits.

Customer Service & Operational Support

• Work collaboratively with Customer Services, Operations, Supply Chain, Marketing and Finance teams to ensure customer requirements are met.
• Coordinate customer orders, quotations and enquiries as required.

Market Intelligence & Continuous Improvement

• Monitor market trends, competitor activities and customer developments with support from the Category Management Team.
• Gather and share customer feedback to support business improvement initiatives.

THE PERSON

• Strong sales, negotiation and influencing skills.
• Proven ability to identify and develop sales opportunities.
• Ability to build profitable and sustainable customer relationships.
• Commercial awareness with a focus on revenue growth and profitability.
• Strong business development and account planning capabilities.