Account Manager

Brook Street; Leeds; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Performance Bonus

Benefits

Office-based with client visits

Job summary

Brook Street is seeking an Account Manager in Leeds to manage a diverse portfolio of trade customers. The role blends office-based account management with regular client visits across the UK, driving revenue growth and customer engagement.

You will develop account plans, reactivate dormant customers, and introduce additional products and services while collaborating with sales, operations, and marketing teams to deliver excellent service.

Qualifications

• Previous experience in Account Management, Business Development or B2B Sales.
• Proven ability to grow and manage multiple customer relationships.
• Strong communication skills and commercial acumen.

Responsibilities

• Manage and develop an established portfolio of customer accounts.
• Build long-term relationships with key contacts and identify growth opportunities.
• Increase revenue and account penetration by introducing additional products and services.
• Follow up quotations and opportunities from initial contact to completion.
• Meet sales targets and contribute to margin growth.
• Collaborate with internal teams to deliver effective solutions.

Skills

Account management

Business development

B2B sales

Customer relationships

Pricing & margins

Communication

Driving licence

Tools

CRM systems

Job description

Account Manager

Location: Leeds (Office Based with Regular Customer Visits)
Salary: £35,000 - £45,000 per annum + Performance Bonus + Benefits
Type: Fulltime - Permanent

About the Opportunity

We are partnering with a well-established and growing business that supplies products and solutions to trade customers across the UK. Due to continued growth, we are seeking an experienced and commercially focused Account Manager to manage, develop and expand an existing portfolio of customer accounts.
This is a highly visible role where you will build long-term relationships, identify growth opportunities and become a trusted point of contact for customers. Combining office-based account management with regular client visits, you will play a key role in driving revenue growth, increasing customer engagement and delivering an exceptional customer experience. Ideally from Engineering or Fire and Security sector.

The Role

As an Account Manager, you will manage a diverse portfolio of trade customers, maintaining regular contact through telephone, email and face-to-face meetings. You will take ownership of account development, identifying opportunities to increase spend, reactivate dormant customers and introduce additional products and services.
You'll work closely with internal teams to ensure customers receive excellent support while driving commercial success across your account base. Based on information from

Key Responsibilities

Account Management & Business Growth

• Manage and develop an established portfolio of customer accounts.
• Build strong, long-term relationships with key contacts.
• Identify opportunities to increase revenue and account penetration.
• Introduce customers to additional products and services.
• Monitor account performance and proactively address declining activity.
• Reactivate dormant and underperforming accounts.
• Generate new business opportunities alongside existing account management responsibilities.
• Follow up quotations, enquiries and sales opportunities through to completion.
• Deliver against sales, margin and account growth targets.

Customer Engagement

• Conduct regular customer meetings across the UK.
• Develop a thorough understanding of customer requirements and business objectives.
• Create and implement account development plans.
• Identify and convert opportunities arising from customer visits.
• Attend industry events, exhibitions and networking opportunities where appropriate.

Commercial Support

• Provide advice and support relating to products, pricing and quotations.
• Ensure customer enquiries and issues are resolved efficiently.
• Collaborate with internal departments to deliver effective solutions.
• Gather customer and market intelligence to identify future opportunities.

Collaboration & CRM Management

• Work closely with sales, customer service, operations, technical and marketing teams.
• Maintain accurate customer records and activity within the CRM system.
• Ensure all customer commitments and opportunities are progressed effectively.
• Contribute positively to the continued growth and success of the wider business.

About You

To succeed in this role, you will be a proactive and commercially aware relationship builder who thrives on developing accounts and delivering results.

Essential Skills & Experience

• Previous experience in Account Management, Business Development or B2B Sales.
• Proven success in developing and growing existing customer accounts.
• Experience managing multiple customer relationships simultaneously.
• Strong communication and relationship-building abilities.
• Commercial acumen with confidence discussing pricing, margins and business opportunities.
• Excellent organisation and follow-up skills.
• Self-motivated with a proactive approach to customer engagement.
• Full UK driving licence.

Desirable Experience

Experience within any of the following sectors would be advantageous:

• Distribution
• Wholesale
• Manufacturing
• Trade Supplies
• Engineering
• Electrical Products
• Security Solutions
• Technical or Industrial Markets

However, applicants with strong account management experience from other sectors are also encouraged to apply.

What's on Offer?

• Competitive salary of £35,000 - £45,000 Experience Depending + Bonus
• Attractive performance-related bonus scheme
• Established customer portfolio
• Excellent career development opportunities
• Growing, successful business with ambitious plans
• Supportive and collaborative working environment
• Combination of office-based working and customer-facing activity