Senior Account Manager

Pertemps Bond; Redditch; On-site; GBP 35,000 - 37,000; Full time

Benefits offered by this job

4 days working week

Growth opportunities

Career progression

Job summary

Pertemps Bond in Redditch is seeking a Senior Account Manager to drive growth by strengthening key customer relationships and identifying new business opportunities. You will lead an accounts team, manage enquiries, quotations and orders, and promote manufacturing capabilities.

The role requires a strong commercial mindset, excellent communication and the ability to collaborate with cross-functional teams. UK travel and a four-day working week are part of the package.

Qualifications

• Experience in Account Management, CRM or Business Development.
• Excellent communication, presentation and interpersonal skills.
• Strong commercial mindset with a customer-focused approach.
• Experience leading, motivating and developing teams.
• Ability to work across departments and manage competing priorities.
• Strong problem-solving, analytical and organisational skills.
• Able to influence stakeholders at all levels.
• Proactive, positive and target-driven attitude.
• Full UK driving licence and willingness to travel for customer visits.

Responsibilities

• Manage and develop relationships with existing customers while identifying new business opportunities.
• Lead as primary contact for enquiries, quotations, orders and communications.
• Promote products, services and manufacturing expertise through engagement and marketing.
• Support customer visits, presentations and on-site demonstrations.
• Collaborate with Production, Quality and Technical teams to meet customer requirements.
• Manage communications plans, including LinkedIn content and newsletters.
• Progress quotations, gather feedback and maximise conversion opportunities.
• Monitor KPIs and drive continuous improvement.
• Manage, train and develop members of the Accounts team.
• Conduct customer visits across the UK and potentially internationally.
• Support growth through proactive sales activity and relationship management.

Skills

Account Management

Customer Relationship Management

Business Development

Communication

Presentation Skills

Interpersonal Skills

Leadership

Commercial Mindset

Stakeholder Influence

Team Collaboration

Problem-Solving

Analytical Skills

Organisational Skills

Driving Licence

Job description

Senior Account Manager

Redditch

£35,000-37,000 per annum depending on experience.

Are you a commercially minded relationship builder with a passion for customer service and business growth?

We're looking for an experienced Senior Account Manager to become the driving force behind our Customer Accounts team. This is a fantastic opportunity for someone who thrives on developing strong customer relationships, identifying new business opportunities and leading a high-performing team.

As the primary point of contact for our customers, you will play a pivotal role in ensuring exceptional service levels, promoting our manufacturing capabilities and helping to drive revenue growth across existing and new accounts.

Senior Account Manager duties:

• Managing and developing relationships with existing customers while identifying new business opportunities.
• Acting as the lead contact for customer enquiries, quotations, orders and ongoing communications.
• Promoting our products, services and manufacturing expertise through customer engagement, social media and marketing communications.
• Supporting customer visits, presentations and on-site demonstrations.
• Working closely with Production, Quality and Technical teams to ensure customer requirements are met.
• Managing customer communications plans, including LinkedIn content and email newsletters.
• Progressing quotations, gathering customer feedback and maximising conversion opportunities.
• Monitoring KPIs and performance metrics to drive continuous improvement.
• Managing, training and developing members of the Accounts team.
• Conducting customer visits throughout the UK and potentially internationally.
• Supporting business growth through proactive sales activity and relationship management.

The successful Senior Account Manager will have the following skills and experience.

We're seeking an ambitious, organised and commercially aware professional who can build credibility with customers and colleagues alike.

• Previous experience in Account Management, Customer Relationship Management or Business Development
• Excellent communication, presentation and interpersonal skills
• A strong commercial mindset and customer-focused approach
• Experience leading, motivating and developing teams
• Confidence working across multiple departments and managing competing priorities
• Strong problem-solving, analytical and organisational skills
• The ability to influence stakeholders at all levels
• A proactive, positive and target-driven attitude
• Full UK driving licence and willingness to travel for customer visits

In return you can expect to receive a competitive basic salary and the benefits of a 4 days working week as well as

• Opportunity to play a key role in a growing and innovative manufacturing business.
• Collaborative and supportive team environment.
• Career development and progression opportunities.
• The chance to make a real impact on customer satisfaction and business growth.
• Varied role with customer interaction, strategic planning and team leadership responsibilities.

If you think you have the skills and experience that my client is looking for then I will be in touch soon.