Cupra Service Advisor

Cupra Worcester; Worcester; On-site; GBP 35,000 - 43,000; Full time

Benefits offered by this job

25 days holiday

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Listers Benefits

Long service and loyalty incentives

Staff referral scheme

In-house, manufacturer & professional

Company Events

Job summary

CUPRA Worcester in Worcester is seeking a Service Advisor to join our busy dealership. You will welcome customers, book vehicles for maintenance and liaise with the workshop to manage workload while ensuring a smooth handover.

Working Monday to Friday 08:00-18:00 with Saturdays on a rota. A basic salary plus a monthly bonus with an OTE of £39,400 is offered. Previous automotive/dealership experience is preferred, with full training provided.

Qualifications

• Experience in delivering high levels of customer satisfaction in a busy environment.
• Ability to meet targets and contribute to sales objectives.
• Strong organisational and administrative skills.

Responsibilities

• Booking customer vehicles in for maintenance/repairs and scheduling workload with workshop.
• Meeting customers on arrival and guiding them from drop-off to handover.
• Updating customers on progress, authorising additional work and follow-up calls.
• Liaising with Workshop, Parts and Sales to ensure timely vehicle readiness.

Skills

Customer service

Sales targets

Teamwork

Organisation

Tools

Dealer management systems

Job description

Job Introduction

We are recruiting for a Service Advisor to join our CUPRADealership in Worcester.

The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis.

Salary includes a basic salary plus a monthly bonus, with an OTE of £39,400.

Role and Responsibilities

You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.

• Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
• Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
• Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
• Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.

About you

• You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers
• A well-presented individual with a desire, attitude and character to succeed
• Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives
• You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.
• Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

What we offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Company Events