CUPRA Service Advisor

Listers Group; Worcester; On-site; GBP 30,000 - 39,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Listers Benefits

Discounts on retailers, restaurants, &

Long service and loyalty incentives

Staff referral scheme

In-house, manufacturer & professional

Company Events

Job summary

Listers Group in Worcester is recruiting a Service Advisor for a CUPRA Dealership. This permanent, full-time position offers a basic salary plus a monthly bonus, with an OTE of £39,400. The hours are Monday to Friday 08:00-18:00 with Saturdays on a rota basis.

You will deliver high levels of customer service, manage workshop workflow, hit targets, upsell services, book maintenance, liaise with workshop and keep customers updated from drop-off to handover.

Qualifications

• Passion for delivering excellent customer service.
• Strong organisation and administrative skills.
• Experience in customer service, ideally in car retail.
• Knowledge of dealer management systems is advantageous.
• Motor trade or car dealership experience is preferred.

Responsibilities

• Booking vehicles in for maintenance/repairs and liaising with the workshop.
• Meeting customers on arrival and providing a seamless service from drop-off to handover.
• Updating customers on progress and authorising additional work.
• Liaising with Workshop, Parts and Sales to ensure timely completion.

Skills

Customer service

Organisational skills

Communication

Upselling

Tools

Dealer management systems

Job description

£30,000 to £39,400 per year, Competitive

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

17/11/2026

About this job

Job Introduction We are recruiting for a Service Advisor to join our CUPRA Dealership in Worcester.

The hours of work are Monday

• Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis.

Salary includes a basic salary plus a monthly bonus, with an OTE of £39,400. Role and Responsibilities You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment.

Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.

Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.

Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.

Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.

About you You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers A well-presented individual with a desire, attitude and character to succeed Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.

Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

• What we offer 25 days holiday plus bank holidays Company Pension Wellness Programme Sick Pay Group life insurance Staff discount on car servicing Listers Benefits

• discounts on retailers, restaurants, cinemas & holidays Long service and loyalty incentives Staff referral scheme In-house, manufacturer & professional qualifications Company Events Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team.

Since the very beginning our success has been a product of the fantastic people that work for us.

This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire.