Service Advisor – Car Care & CX (OTE £39k)

Listers Group; Worcester; On-site; GBP 30,000 - 39,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Listers Benefits

Discounts on retailers, restaurants, &

Long service and loyalty incentives

Staff referral scheme

In-house, manufacturer & professional

Company Events

Job summary

Listers Group in Worcester is recruiting a Service Advisor for a CUPRA Dealership. This permanent, full-time position offers a basic salary plus a monthly bonus, with an OTE of £39,400. The hours are Monday to Friday 08:00-18:00 with Saturdays on a rota basis.

You will deliver high levels of customer service, manage workshop workflow, hit targets, upsell services, book maintenance, liaise with workshop and keep customers updated from drop-off to handover.

Qualifications

• Passion for delivering excellent customer service.
• Strong organisation and administrative skills.
• Experience in customer service, ideally in car retail.
• Knowledge of dealer management systems is advantageous.
• Motor trade or car dealership experience is preferred.

Responsibilities

• Booking vehicles in for maintenance/repairs and liaising with the workshop.
• Meeting customers on arrival and providing a seamless service from drop-off to handover.
• Updating customers on progress and authorising additional work.
• Liaising with Workshop, Parts and Sales to ensure timely completion.

Skills

Customer service

Organisational skills

Communication

Upselling

Tools

Dealer management systems

Job description

Listers Group in Worcester is recruiting a Service Advisor for a CUPRA Dealership. This permanent, full-time position offers a basic salary plus a monthly bonus, with an OTE of £39,400. The hours are Monday to Friday 08:00-18:00 with Saturdays on a rota basis.

You will deliver high levels of customer service, manage workshop workflow, hit targets, upsell services, book maintenance, liaise with workshop and keep customers updated from drop-off to handover.