Culture-Driven Front Desk & Guest Experience

Crafted at Powdermills; Rother; On-site; GBP 17,000 - 19,000; Full time

Job summary

Crafted at Powdermills is seeking a friendly, professional Receptionist to be the first contact for guests and ensure all front desk functions run smoothly. You will greet guests, manage check-ins, reservations, and provide exceptional service to create memorable experiences.

You will report to the Reception Supervisor and Front of House Manager, working on a busy shift schedule with flexibility for weekends and holidays. Prior hospitality experience is valued.

Qualifications

• Prior experience in a customer-facing or front desk role.
• Strong organizational skills and the ability to manage administrative tasks.
• Detail-oriented mindset with the ability to handle multiple tasks.
• Basic knowledge of reservation and hotel management systems.

Responsibilities

• Greet guests on arrival and manage check-ins/check-outs efficiently.
• Handle room reservations and bookings and note special requests.
• Provide hotel information and local attractions; resolve issues promptly.
• Manage guest billing, payments, and correspondence with accuracy.
• Coordinate with the Reception Supervisor and team for smooth operations.
• Answer calls and emails and ensure timely follow-up.
• Maintain up-to-date guest profiles and reservation details with privacy.
• Promote hotel services and drive guest satisfaction and revenue.
• Ensure front desk and back office are clean, organized and compliant.

Skills

Customer service

Front desk operations

Organization

Attention to detail

Communication

Tools

Mews

Reviniate

Siteminder

Job description

Crafted at Powdermills is seeking a friendly, professional Receptionist to be the first contact for guests and ensure all front desk functions run smoothly. You will greet guests, manage check-ins, reservations, and provide exceptional service to create memorable experiences.

You will report to the Reception Supervisor and Front of House Manager, working on a busy shift schedule with flexibility for weekends and holidays. Prior hospitality experience is valued.