Guest Experience Concierge

Crafted at Powdermills; Battle; On-site; GBP 18,000 - 24,000; Full time

Job summary

Crafted at Powdermills welcomes a friendly, professional Receptionist to join our team. You’ll be the first contact for guests, manage check-ins/check-outs, handle reservations, and provide an outstanding guest experience across our Powdermills estate in East Sussex.

We value organization, attentiveness, and a proactive approach. You’ll work with the Reception Supervisor and Front of House Manager, with opportunities to grow within a boutique, culture-driven hospitality setting.

Qualifications

• Customer-facing or front desk experience in hospitality.
• Strong organizational skills and the ability to handle administrative tasks.
• Detail-oriented mindset with the ability to multitask.

Responsibilities

• Greet guests upon arrival, check-in/check-out efficiently, and ensure all guest details are accurately recorded.
• Manage room reservations and bookings, noting special requests and accommodations.
• Provide information about the hotel, amenities, and local attractions while addressing guest requests and resolving issues promptly.
• Handle guest billing, payments, and correspondence with accuracy and professionalism.
• Work closely with the Reception Supervisor and other team members to ensure smooth daily operations.
• Answer calls and emails, redirecting inquiries as necessary, and ensuring timely follow-up.
• Keep up-to-date guest profiles and reservation details in the system, ensuring privacy and confidentiality.
• Promote hotel services, amenities, and local attractions to enhance the guest experience and drive revenue.
• Communicate important guest details and any ongoing issues during shift handover to the next team member.
• Ensure the front desk area and back office is clean, organized, and compliant with health and safety regulations.
• Assist with any guest complaints or issues, escalating when necessary, and aiming for positive resolutions.
• Experience using Tech platforms Mews, Reviniate and Siteminder or similar platforms is preferable but not essential

Skills

Customer-facing

Front desk

Hospitality experience

Organizational skills

Attention to detail

Tools

Mews

Reviniate

Siteminder

Job description

Crafted at Powdermills welcomes a friendly, professional Receptionist to join our team. You’ll be the first contact for guests, manage check-ins/check-outs, handle reservations, and provide an outstanding guest experience across our Powdermills estate in East Sussex.

We value organization, attentiveness, and a proactive approach. You’ll work with the Reception Supervisor and Front of House Manager, with opportunities to grow within a boutique, culture-driven hospitality setting.