CRM & Systems Analyst: Data Insights & Improvements

Systems adi Group Ltd; Birmingham; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Healthcare cash plan

24/7 GP helpline

Cycle to work scheme

Annual employee awards

Christmas party

Long service awards

Free workwear

Generous holiday allowance

Referral bonus £500

Job summary

adi Group Services is seeking a Systems and CRM Analyst to manage and improve our CRM and wider business systems from the Kings Norton site in Birmingham. You will ensure data accuracy, provide reporting and insight to support sales performance and business decisions.

The role covers CRM administration, data quality, user support, and developing dashboards to drive improvements across the business. A proactive approach to system enhancements is essential.

Qualifications

• Experience in a CRM, systems, data analysis or business systems environment.
• Experience managing or administering a CRM system, ideally Pipedrive.
• Strong data management and analytical skills.

Responsibilities

• Managing day-to-day administration of the CRM system.
• Maintaining high standards of CRM data accuracy and consistency.
• Producing regular CRM, referral and order intake reports.
• Developing CRM reports and dashboards to provide business insight.
• Providing first-line support for CRM and other business systems.

Skills

CRM

Pipedrive

Data analysis

Reporting

Dashboards

Data management

Tools

Pipedrive

Job description

adi Group Services is seeking a Systems and CRM Analyst to manage and improve our CRM and wider business systems from the Kings Norton site in Birmingham. You will ensure data accuracy, provide reporting and insight to support sales performance and business decisions.

The role covers CRM administration, data quality, user support, and developing dashboards to drive improvements across the business. A proactive approach to system enhancements is essential.