Systems and CRM Analyst

Systems adi Group Ltd; West Midlands; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Pit Stop discounts

Healthcare cash plan

GP helpline & e-prescriptions

Employee assistance programme

Cycle to work

Referral bonus £500

Generous holiday

Christmas party

Annual awards

Long service awards

Free workwear

Job summary

adi Group is seeking a Systems and CRM Analyst to manage and improve its CRM and wider business systems from its Kings Norton, Birmingham location. You will ensure data accuracy, provide reporting and insight to support sales performance and business decisions.

The role involves administering Pipedrive, developing CRM reports and dashboards, supporting users, and contributing to system upgrades and continuous improvement projects.

Qualifications

• Experience within CRM, systems, data analysis or business systems environment.
• Experience administering a CRM system, ideally Pipedrive.
• Strong data management and analytical skills.
• Experience producing reports, dashboards and management information.
• Experience providing first-line systems support.
• Understanding of system improvements, implementations or upgrades.
• A proactive, curious approach with a desire to improve systems and processes.

Responsibilities

• Manage day-to-day administration of Pipedrive CRM and ensure data accuracy.
• Develop CRM reports and dashboards to provide business insight.
• Support users with system queries, training and guidance.
• Monitor referrals and support pipeline growth; produce regular CRM, referral and order intake reports.
• Assist with system testing, upgrades and continuous improvement projects.
• Provide first-line support for CRM and other business systems.
• Analyse data to identify trends and opportunities for improvement.

Skills

CRM administration

Data analysis

Reporting dashboards

User support

System improvements

Tools

Pipedrive CRM

Job description

adi Group Services Systems and CRM Analyst
Location Kings Norton, Birmingham

About the Role

As a Systems and CRM Analyst, you will manage and improve adi Group s CRM and wider business systems, ensuring data is accurate, reliable and used effectively across the business. You ll also provide reporting and insight to support sales performance and business decisions.

Specifically, your key responsibilities will include:

• Managing the day-to-day administration of Pipedrive CRM.
• Maintaining high standards of CRM data accuracy and consistency.
• Supporting users with system queries, training and guidance.
• Developing CRM reports and dashboards to provide business insight.
• Managing the adi referral system and monitoring performance.
• Supporting lead generation and pipeline growth.
• Producing regular CRM, referral and order intake reports.
• Analysing data, identifying trends and highlighting areas for improvement.
• Providing first-line support for CRM and other business systems.
• Supporting system testing, upgrades and continuous improvement projects.

About you

We would like to hear from you if you have:

• Experience within a CRM, systems, data analysis or business systems environment.
• Experience managing or administering a CRM system, ideally Pipedrive.
• Strong data management and analytical skills.
• Experience producing reports, dashboards and management information.
• Experience providing first-line systems support.
• An understanding of system improvements, implementations or upgrades.
• A proactive, curious approach with a desire to improve systems and processes.

The Benefits

• The adi Pit Stop savings and discounts portal with Reward Gateway
• Healthcare cash plan
• 24/7 GP helpline including private electronic prescription service
• Enhanced Employee assistance programme
• Cycle to work scheme
• Employee referral bonus of £500 for every successful new employee
• Generous holiday allowance
• Celebration days
• Company-wide Christmas party for employees and partners
• Annual employee awards
• Long service awards
• Free workwear

Other organisations may call this role a CRM & Systems Analyst, Business Systems Analyst, Systems & Data Analyst or Data & CRM Analyst.

adi Group is fully committed to the principle of equal opportunity in employment and seeks to ensure that the careers of all employees are determined solely on merit and opportunity and that judgement of employees are free from the effects of bias and prejudice.