CRM & Systems Analyst | Data-Driven Insights & Dashboards

Systems adi Group Ltd; West Midlands; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Pit Stop discounts

Healthcare cash plan

GP helpline & e-prescriptions

Employee assistance programme

Cycle to work

Referral bonus £500

Generous holiday

Christmas party

Annual awards

Long service awards

Free workwear

Job summary

adi Group is seeking a Systems and CRM Analyst to manage and improve its CRM and wider business systems from its Kings Norton, Birmingham location. You will ensure data accuracy, provide reporting and insight to support sales performance and business decisions.

The role involves administering Pipedrive, developing CRM reports and dashboards, supporting users, and contributing to system upgrades and continuous improvement projects.

Qualifications

• Experience within CRM, systems, data analysis or business systems environment.
• Experience administering a CRM system, ideally Pipedrive.
• Strong data management and analytical skills.
• Experience producing reports, dashboards and management information.
• Experience providing first-line systems support.
• Understanding of system improvements, implementations or upgrades.
• A proactive, curious approach with a desire to improve systems and processes.

Responsibilities

• Manage day-to-day administration of Pipedrive CRM and ensure data accuracy.
• Develop CRM reports and dashboards to provide business insight.
• Support users with system queries, training and guidance.
• Monitor referrals and support pipeline growth; produce regular CRM, referral and order intake reports.
• Assist with system testing, upgrades and continuous improvement projects.
• Provide first-line support for CRM and other business systems.
• Analyse data to identify trends and opportunities for improvement.

Skills

CRM administration

Data analysis

Reporting dashboards

User support

System improvements

Tools

Pipedrive CRM

Job description

adi Group is seeking a Systems and CRM Analyst to manage and improve its CRM and wider business systems from its Kings Norton, Birmingham location. You will ensure data accuracy, provide reporting and insight to support sales performance and business decisions.

The role involves administering Pipedrive, developing CRM reports and dashboards, supporting users, and contributing to system upgrades and continuous improvement projects.