CRM Systems & Data Insights Assistant

onlyFE; West of England; On-site; GBP 15,000 - 26,000; Full time

Benefits offered by this job

LGPS pension

25 days annual leave (30 after 5 years

Staff development and training

Cycle to work scheme

Eye tests

Job summary

South Gloucestershire & Stroud College (SGS) invites applications for a CRM Systems Assistant within the Communities and Partnerships Directorate. The role focuses on the administration, development and continuous improvement of the College's CRM system to support employer engagement, community partnerships and stakeholder management with high-quality data and reporting.

You will act as the primary contact, ensure data accuracy, GDPR compliance, and deliver dashboards and user guidance to

Qualifications

• GCSE English and Maths at Grade 4/C or above (or equivalent).
• Experience using and supporting CRM systems.
• Experience maintaining accurate databases and customer records.
• Strong analytical skills with experience producing reports and interpreting data.
• Understanding of GDPR, information governance and data management requirements.
• Excellent organisational and problem-solving skills.
• Strong communication skills with the ability to support and train colleagues.
• Experience of CRM implementation, migration projects or system integrations would be advantageous.
• Knowledge of reporting tools such as Power BI would be beneficial.
• Experience within further education, employer engagement, customer service or business development environments would be an advantage.

Responsibilities

• Act as the primary point of contact for the College's CRM system, providing support and guidance to users across the organisation.
• Maintain the accuracy, integrity and security of CRM data, ensuring compliance with GDPR and College policies.
• Support the development and continuous improvement of CRM processes, workflows and functionality.
• Create and maintain dashboards, reports and performance metrics to support operational and strategic decision-making.
• Deliver training, coaching and user guidance to maximise CRM adoption and effective use.
• Work with stakeholders to identify opportunities for process improvement.
• Support data cleansing, migration and system integration activities.
• Investigate and resolve CRM-related issues, liaising with suppliers where required.
• Develop user guidance, process documentation and system procedures.
• Support employer engagement, commercial activity and partnership development through effective stakeholder data management

Skills

CRM systems experience

Data analysis

Organisation skills

Communication skills

GDPR knowledge

Problem solving

Train colleagues

Education

GCSE English and Maths (4/C) or equivalent

Tools

Power BI

Job description

South Gloucestershire & Stroud College (SGS) invites applications for a CRM Systems Assistant within the Communities and Partnerships Directorate. The role focuses on the administration, development and continuous improvement of the College's CRM system to support employer engagement, community partnerships and stakeholder management with high-quality data and reporting.

You will act as the primary contact, ensure data accuracy, GDPR compliance, and deliver dashboards and user guidance to