CRM Manager - Hybrid Leeds | Elevate D2C Engagement

Michael Page; Leeds; Hybrid; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Hybrid working 4 days on-site

Job summary

A Leeds-based D2C brand is seeking a CRM Manager to oversee day-to-day management and optimization of the CRM systems, driving customer engagement and streamlining internal processes to support growth.

The role requires 3-4+ years in CRM/marketing automation, experience with MS Dynamics 365 and HubSpot, and strong analytical and collaborative skills. A hybrid Leeds-based position with on-site presence four days a week.

Qualifications

• 3-4+ years in a CRM or marketing automation role.
• Experience with HubSpot and MS Dynamics.
• B2C/D2C industry experience is desirable.
• Strong analytical skills to interpret customer data.
• Ability to collaborate with cross-functional teams to drive CRM initiatives.
• Knowledge of data protection and privacy regulations.
• Autonomous working style with excellent organizational skills.
• Strong communication skills.

Responsibilities

• Manage and maintain the company's CRM systems (MS Dynamics 365) to ensure effective functionality.
• Analyse customer data to identify trends and opportunities for business improvement.
• Collaborate with cross-functional teams to align CRM strategies with broader business goals.
• Develop and implement campaigns to improve customer engagement and retention.
• Provide training and support to staff on CRM tools and best practices.
• Monitor CRM performance metrics and prepare regular reports for key stakeholders.
• Ensure compliance with data protection and privacy regulations.
• Identify and recommend system upgrades or changes to enhance efficiency.

Skills

CRM experience

Analytical skills

Cross-functional collaboration

Autonomous working

Organisational skills

Communication skills

Data protection knowledge

Tools

HubSpot

MS Dynamics 365

Job description

A Leeds-based D2C brand is seeking a CRM Manager to oversee day-to-day management and optimization of the CRM systems, driving customer engagement and streamlining internal processes to support growth.

The role requires 3-4+ years in CRM/marketing automation, experience with MS Dynamics 365 and HubSpot, and strong analytical and collaborative skills. A hybrid Leeds-based position with on-site presence four days a week.