CRM Manager, Microsoft Dynamics – Hybrid Leeds

Michael Page Marketing; Leeds; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Hybrid work

4 days on-site in Leeds

Job summary

Michael Page Marketing is seeking a CRM Manager for a Leeds-based role focused on Microsoft Dynamics 365. You will oversee daily CRM operations, optimize campaigns, and drive customer engagement for a D2C brand.

The ideal candidate has 3-4+ years in CRM or marketing automation, essential Dynamics 365 experience, and strong data analytics. A hybrid working model with 4 days on-site in Leeds is offered to support business growth.

Qualifications

• 3-4+ years experience in a CRM or marketing automation role.
• Microsoft Dynamics 365 experience is essential.
• Experience in B2C or D2C is highly desirable.
• Strong analytical skills to interpret customer data.

Responsibilities

• Manage and maintain the CRM systems (Microsoft Dynamics 365) to ensure effective functionality.
• Analyse customer data to identify trends and opportunities for business improvement.
• Collaborate with cross-functional teams to align CRM strategies with business goals.
• Develop and implement campaigns to improve customer engagement and retention.
• Provide training and support to staff on CRM tools and best practices.
• Monitor CRM performance metrics and prepare regular reports for stakeholders.
• Ensure compliance with data protection and privacy regulations.
• Identify and recommend system upgrades or changes to enhance efficiency.

Skills

CRM management

Data analysis

Campaign management

Cross-functional collaboration

Training staff

Data privacy compliance

Tools

Microsoft Dynamics 365

Job description

Michael Page Marketing is seeking a CRM Manager for a Leeds-based role focused on Microsoft Dynamics 365. You will oversee daily CRM operations, optimize campaigns, and drive customer engagement for a D2C brand.

The ideal candidate has 3-4+ years in CRM or marketing automation, essential Dynamics 365 experience, and strong data analytics. A hybrid working model with 4 days on-site in Leeds is offered to support business growth.