CRM Executive

Trinity Resource Solutions; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading CRM consultancy in the UK is in search of a proactive CRM Executive to assist in delivering their CRM strategy and enhancing customer retention. The successful candidate will manage digital marketing campaigns and utilize data-driven insights to drive customer loyalty and value. Applicants should possess over 12 months of experience in using Hubspot CRM, excellent organizational skills, and the ability to thrive in a fast-paced environment. This role will significantly contribute to audience development across the company's diverse brands.

Qualifications

• 12+ months experience using Hubspot CRM system.
• Strong understanding of personalisation and dynamic content.
• Experience delivering great customer experiences across channels.

Responsibilities

• Support CRM strategy and Hubspot across UK venues.
• Drive customer loyalty using data-led insights.
• Manage end-to-end digital marketing campaigns.

Skills

Experience using Hubspot CRM system

Attention to detail

Data-driven approach

Organisational skills

Collaboration

Job description

We re looking for a proactive CRM Executive to help our client deliver their CRM strategy, boost customer retention, and support audience development across their venues and ticketing brands.

What You ll Do

• Support CRM strategy, Hubspot, across UK regional venues and ticket agent brands
• Drive customer loyalty and lifetime value using data‑led insights
• Manage end‑to‑end digital marketing campaigns
• Coordinate digital activity for UK venues
• Deliver personalised, targeted communications (mainly email)
• Use customer segmentation to improve targeting and performance
• Provide reporting, insights and campaign analysis
• Support membership schemes and day‑to‑day CRM system management
• Contribute to wider marketing planning
• Help grow marketing revenue, including ad sales
• Maintain processes and toolkits for campaign delivery

What You ll Bring

• 12+ months experience using Hubspot CRM system
• Strong understanding of personalisation and dynamic content
• Excellent attention to detail
• Data‑driven approach with a test‑and‑learn mindset
• Experience delivering great customer experiences across channels
• Ability to thrive in a fast‑paced environment
• Strong organisational and time‑management skills
• Collaborative and confident working with multiple teams